Alexander Kloubek
Managing Director, Global Go to Market Leader for AI/ Agentic Contact Center
NTT DATA•New York City Metropolitan Area, United States
View LinkedIn ProfileExecutive Overview
Utilizing my experience across product development, strategy, consulting and analytics, I am responsible for helping senior executives realize their short, medium and long-term board objectives to maximize financial growth and market value. With the rapid advancement of AI agents, all industries and their respective leaders today have an unprecedented opportunity to re-look at their operating models, associated transformation goals, and the partners they are leveraging today, and question whether they are maximizing their performance potential from a cost as well as revenue-growth perspective. My objective is to help these organizations and leaders outperform their peers in a highly competitive digital environment utilizing cutting-edge, AI-led, digital-first solutions that deliver significantly greater value in less time, with ongoing accelerated continuous learning and improvement Previous roles include: - EVP, Global Chief Growth Officer, Banking & Insurance - General Manager, Insurance Industry - Partner, Head of Next Generation Digital Operations and Customer Experience Consulting - General Manager, Head of Operations Transformation Consulting - Insurance Consulting Practice Leader - Global Digital Product Manager - Analytics Engagement Manager
Career Timeline
- NTT DATACurrentNov 2025–Present· 11 mos
- Managing Director, Global Go to Market, AI and Agentic Contact CenterCurrentNov 2025–Present
- Sep 2019–2026· 6 yrs 4 mos
- Executive Vice President - Global Chief Growth Officer - Banking & InsuranceDec 2022–2026
- Corporate Senior Vice President - Strategic GrowthSep 2019–2026
- Apr 2018–Sep 2019· 1 yr 5 mos
- General Manager, Head of Insurance Industry ServicesApr 2018–Sep 2019
- 2004–Apr 2018· 14 yrs 3 mos
- Partner, Head of Next Generation Digital Operations & Customer Experience2017–Apr 2018
- General Manager, Head of Operations Transformation2016–2017
- Vice President & Practice Leader, Americas Region2004–2016
- 2004–Oct 2006· 2 yrs 9 mos
- Manager, Engagement2004–Oct 2006
- 1998–2003· 5 yrs
- Competitive Strategy Manager/ Product Manager1998–2003
- 1996–1998· 2 yrs
- Business Analyst1996–1998
- 1994–May 1996· 2 yrs 4 mos
- Accounting Intern1994–May 1996
Education
MBA
Finance, Strategic Management
The Wharton SchoolBS
Finance, Accounting
Rutgers University–NewarkExecutive Education
Duke UniversityExecutive Education - Design Thinking
INSEAD