Alexander Kloubek

Alexander Kloubek

Managing Director, Global Go to Market Leader for AI/ Agentic Contact Center

NTT DATA•New York City Metropolitan Area, United States

View LinkedIn Profile
Experience32+ Years
LevelCXO

Executive Overview

Utilizing my experience across product development, strategy, consulting and analytics, I am responsible for helping senior executives realize their short, medium and long-term board objectives to maximize financial growth and market value. With the rapid advancement of AI agents, all industries and their respective leaders today have an unprecedented opportunity to re-look at their operating models, associated transformation goals, and the partners they are leveraging today, and question whether they are maximizing their performance potential from a cost as well as revenue-growth perspective. My objective is to help these organizations and leaders outperform their peers in a highly competitive digital environment utilizing cutting-edge, AI-led, digital-first solutions that deliver significantly greater value in less time, with ongoing accelerated continuous learning and improvement Previous roles include: - EVP, Global Chief Growth Officer, Banking & Insurance - General Manager, Insurance Industry - Partner, Head of Next Generation Digital Operations and Customer Experience Consulting - General Manager, Head of Operations Transformation Consulting - Insurance Consulting Practice Leader - Global Digital Product Manager - Analytics Engagement Manager

Career Timeline

Professional employment history
  • NTT DATACurrent
    Nov 2025–Present· 11 mos
    • Managing Director, Global Go to Market, AI and Agentic Contact CenterCurrent
      Nov 2025–Present
  • Sep 2019–2026· 6 yrs 4 mos
    • Executive Vice President - Global Chief Growth Officer - Banking & Insurance
      Dec 2022–2026
    • Corporate Senior Vice President - Strategic Growth
      Sep 2019–2026
  • Apr 2018–Sep 2019· 1 yr 5 mos
    • General Manager, Head of Insurance Industry Services
      Apr 2018–Sep 2019
  • 2004–Apr 2018· 14 yrs 3 mos
    • Partner, Head of Next Generation Digital Operations & Customer Experience
      2017–Apr 2018
    • General Manager, Head of Operations Transformation
      2016–2017
    • Vice President & Practice Leader, Americas Region
      2004–2016
  • 2004–Oct 2006· 2 yrs 9 mos
    • Manager, Engagement
      2004–Oct 2006
    • Competitive Strategy Manager/ Product Manager
      1998–2003
  • 1996–1998· 2 yrs
    • Business Analyst
      1996–1998
  • 1994–May 1996· 2 yrs 4 mos
    • Accounting Intern
      1994–May 1996

Education

MBA

Finance, Strategic Management

The Wharton School

BS

Finance, Accounting

Rutgers University–Newark

Executive Education

Duke University

Executive Education - Design Thinking

INSEAD

Executive Relationship Map

Reports To
Alexander Kloubek
Vice Chair & President
Chief Financial Officer
Chief Technology Officer
Chief Operating Officer

Executive Network Preview

BizKonnect has mapped this leadership network including reporting hierarchies, peer connections, and cross-functional relationships.

Verified Contact Information
Email & Direct Dial
Org Chart & Reporting Lines
Buying Committee Insights
AI-Powered Account Mapping

Skills & Expertise

20 of 20 skills
Change ManagementOffshoringSegmentationCustomer ExperienceOrganizational ChangeMarketing StrategyProduct MarketingPortfolio ManagementOrganizational DesignOrganizational StructureShared Services ImplementationManagement ConsultingStrategyAnalytical SkillsStrategic PlanningOutsourcingBusiness StrategyOrganizational DevelopmentOrganizational EffectivenessBPO