Alison Jones

Alison Jones

Chief Parts and Services Officer, Global and direct report to CEO

Stellantis

View LinkedIn Profile
Experience26+ Years
LevelCXO

Executive Overview

* Board level executive with strong track record across diverse functional areas * Known for fast delivery of ambitious results in a wide range of business situations * Skilled in delivering large scale, complex, high profile projects, with multiple unknown variables, diverse stakeholders and significant customer, organisational and reputational impact, * Brings a strength of leadership, ability to galvanise and maintain the required organisational change and a relentless focus which ensures achievement of the required outcomes. * Ability to design and implement mid-term strategies, visions and change management programmes, involving up to 20,000 people across the UK, adapting the skill base and resources, negotiating and working with a wide range of stakeholders at all levels, and driving improved sustained business performance and a customer focussed approach.

Career Timeline

Professional employment history
  • StellantisCurrent
    Feb 2019–Present· 7 yrs 7 mos
    • Chief Parts and Services OfficerCurrent
      Jun 2025–Present
    • Chief Parts and Services Officer, Global
      Feb 2025–Jun 2025
    • Senior Vice President Global Circular Economy
      Jun 2022–Feb 2025
    • UK Group Managing Director and Senior Vice President
      Feb 2019–Jun 2022
    • President, Society of Motor Manufacturers and Traders (SMMT)
      2022–Dec 2023
  • Jul 2016–Feb 2019· 2 yrs 7 mos
    • Managing Director, Volkswagen UK
      Jul 2016–Feb 2019
  • Jun 2012–Jul 2016· 4 yrs 1 mo
    • Group Aftersales and Customer Quality Director
      Jun 2014–Jul 2016
    • Customer Quality Director
      Jun 2012–Jun 2014
  • Apr 2011–Jun 2012· 1 yr 2 mos
    • Director, Sales
      Apr 2011–Jun 2012
    • Head of Contact Strategy
      Apr 2010–Apr 2011
  • Feb 2000–Apr 2010· 10 yrs 2 mos
    • Head of Aftersales and Customer Services
      Apr 2007–Apr 2010
    • Finance Director for Volkswagen Brand
      Apr 2004–Jun 2007
    • Customer Services and Retailer Support Manager
      Feb 2000–Mar 2004

Education

Leadership & Entrepreneurial Executive Programme

London Business School

Leading digital transformation and innovation

INSEAD

Strategy: Building and Sustaining Competitive Advantage

Harvard Business School Executive Education

Group Strategy

Hult Ashridge Executive Education

Chartered Manager

Chartered Institute of Management

Wadenhoe Consultancy

CTA now lapsed

Taxation

Chartered Institute of Taxation

Qualified Chartered Certified Accountant

Accountancy

Chartered Institute of Certified Accountants

Accredited Career Coaching

Career Coaching

Institute of Leadership and Management

Executive Relationship Map

Reports To
Alison Jones
Vice Chair & President
Chief Financial Officer
Chief Technology Officer
Chief Operating Officer

Executive Network Preview

BizKonnect has mapped this leadership network including reporting hierarchies, peer connections, and cross-functional relationships.

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Skills & Expertise

20 of 20 skills
Strategic LeadershipChange ManagementLeadershipCustomer OrientedMarketingCustomer ServiceAccountantsManagementTeam BuildingAutomotive AftermarketCulture ChangeAutomotiveContinuous ImprovementQualified Chartered AccountantCross-functional Team LeadershipProfitAutomobileVehiclesJob CoachingCustomer Satisfaction