Amanda Charlton

Amanda Charlton

Executive Leader | Driving Customer and Operational Excellence, Strategic Growth and Organisational Efficiency

WestpacAustralia

View LinkedIn Profile
Experience24+ Years
LevelCXO

Executive Overview

Amanda is a strategic and results-oriented leader who specialises in strategic design, transformation management, sales and operational excellence. She has been supporting excellence and innovation in the financial services industry for over 20 years and is known for seeking out and delivering on opportunities to build simpler, better ways of doing things. She has demonstrated success leading cross-functional teams 220+, delivering change with budgets $40m via waterfall and agile methodologies and navigating complex regulatory landscapes. With a focus on delivering exceptional customer and people experiences she seeks to understand and consistently improve customer experiences and create a better day at work and exceptional careers for her team. Amanda has a Masters of Business Administration (MBA) from Macquarie Graduate School of Management, a Chartered Accounting Qualification from the Institute of Chartered Accountants and a Bachelor of Commerce (Accounting) Degree from Macquarie University.

Career Timeline

Professional employment history
  • WestpacCurrent
    Nov 2024–Present· 1 yr 10 mos
    • Chief Operating Officer, Business LendingCurrent
      Nov 2024–Present
  • Oct 2016–Jul 2024· 7 yrs 9 mos
    • Executive Manager, Business Banking Client Services
      Sep 2020–Jul 2024
    • General Manager, Business Development, Risk & Operations (Acting)
      Sep 2019–2020
    • Head of Regional Business Banking (Acting)
      2018–Dec 2018
    • Executive Manager, Transformation
      Oct 2016–Sep 2020
  • Apr 2010–Oct 2016· 6 yrs 6 mos
    • Executive Manager, Strategy
      2015–Oct 2016
    • Executive Manager, Business Design and Implementation CommInsure Claims Transformation Project
      Mar 2012–2015
    • Executive Manager, Office of the Managing Director
      Apr 2010–Mar 2012
  • Sep 2008–May 2010· 1 yr 8 mos
    • Manager, Wealth Management Strategy and Development
      Sep 2008–May 2010
  • Oct 2005–Oct 2006· 1 yr
    • Product Controller - Structured Notes
      Oct 2005–Oct 2006
  • Feb 2002–Sep 2008· 6 yrs 7 mos
    • Business Development Service Innovation
      Jun 2007–Sep 2008
    • Business Strategy and Development Senior Consultant
      Oct 2006–Jun 2007
    • Corporate Tax Senior Consultant
      Feb 2002–Oct 2006

Education

Chartered Accounting

Accounting

Institute of Chartered Accountants in Australia

Masters of Business Administration

General Management

Macquarie University - Graduate School of Business

Bachelor of Commerce (BCom)

Accounting and Finance

Macquarie University

Executive Relationship Map

Reports To
Amanda Charlton
Vice Chair & President
Chief Financial Officer
Chief Technology Officer
Chief Operating Officer

Executive Network Preview

BizKonnect has mapped this leadership network including reporting hierarchies, peer connections, and cross-functional relationships.

Verified Contact Information
Email & Direct Dial
Org Chart & Reporting Lines
Buying Committee Insights
AI-Powered Account Mapping

Skills & Expertise

20 of 20 skills
Sustainable GrowthInternal and External CommunicationsProduct ManagementWorkflow AutomationMarketingCommunicationCompetitive LandscapeCustomer ServiceStreamlining ProcessLarge Scale TransformationStrategic InitiativesFinancial LiteracyExternal CommunicationsProblem SolvingFacilitationCustomer AdvocacyKey MetricsManagerial FinanceCustomer-Focused SellingTransformation Programs