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Anthony Gullett

Executive Director, Operations at Aetna, a CVS Health Company

Aetna, a CVS Health Company•Columbus, Ohio Metropolitan Area, United States

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Experience21+ Years
LevelCXO

Executive Overview

Experienced senior Operations Leader with a demonstrated history of working in the managed healthcare and customer service industries. Skilled in Data Analysis, Project Management, Recruitment, and Staff Development. Strong client relationship professional with a Bachelor’s Degree focused in Human Resources Management from Franklin University.

Career Timeline

Professional employment history
  • Aetna, a CVS Health CompanyCurrent
    Mar 2020–Present· 6 yrs 8 mos
    • Executive Director, OperationsCurrent
      Mar 2025–Present
    • Lead Director, IT Operations
      2022–Mar 2025
    • Director, Information Technology, Service Operations
      Sep 2021–2022
    • Senior Manager, Client Services
      Mar 2020–Sep 2021
  • LivePerson
    Oct 2019–Mar 2020· 5 mos
    • Customer Success / Conversational Operations Manager
      Oct 2019–Mar 2020
  • Aetna, a CVS Health Company
    Oct 2017–Oct 2019· 2 yrs
    • Senior Manager, Service and Operations
      Oct 2018–Oct 2019
    • Manager, Service Operations
      Oct 2017–Oct 2018
  • UnitedHealth Group
    Jul 2016–Sep 2017· 1 yr 2 mos
    • Operations Supervisor, Provider Verification Outreach
      Jul 2016–Sep 2017
  • Columbus Metropolitan Library
    Aug 2005–Jun 2016· 10 yrs 10 mos
    • Materials & Customer Service Supervisor
      Aug 2005–Jun 2016

Education

Bachelor’s Degree

Human Resources Management

Franklin University

Executive Relationship Map

Reports To
Anthony Gullett
Vice Chair & President
Chief Financial Officer
Chief Technology Officer
Chief Operating Officer

Executive Network Preview

BizKonnect has mapped this leadership network including reporting hierarchies, peer connections, and cross-functional relationships.

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Skills & Expertise

14 of 14 skills
Microsoft OfficeLeadershipResearchCustomer ServicePublic LibrariesManagementLibraryPublic SpeakingLibrary ScienceStaff DevelopmentLibrary InstructionCommunity OutreachCollection DevelopmentLibraries