Catriona Larritt

Catriona is a customer driven business leader with more than 25 years of experience in successfully leading strategy, transformation and growth businesses. As the Chief Customer & Digital Officer for the Qantas Group, she is a champion for customers, digitisation and change across the business. Catriona is curious and optimistic about innovation and growth opportunities, makes courageous and fact-based decisions quickly, and is a transformational leader who believes in the power of diverse, cross-functional teams. Prior to the Qantas Group, Catriona led strategy and transformation programs at The Boston Consulting Group for more than a decade, and as a strategy and executive leader, helped Australia Post respond to the challenges and opportunities created by digital disruption. Her executive leadership is complemented by her non-executive director role on the LaunchVic Board.