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David Kinzelman

David Kinzelman

Chief Customer Officer at United Airlines, SVP Airport Operations

United Airlines•Greater Chicago Area, United States

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Experience38+ Years

Executive Overview

David Kinzelman is a tireless operations leader who understands what drives industry-best customer experience: people.

Career Timeline

Professional employment history
  • United AirlinesCurrent
    2010–Present· 16 yrs 9 mos
    • Chief Customer OfficerCurrent
      Oct 2024–Present
    • Senior Vice President, Airport Operations
      Aug 2023–Present
    • Vice President, Global Airport Operations
      2020–Aug 2023
    • Vice President, International Airport Operations
      Feb 2019–2020
    • Managing Director, Regional Strategy
      May 2018–2020
    • Managing Director, Airport Operations
      Feb 2017–Apr 2018
    • Managing Director, Finance - Project Quality
      2014–2017
    • Managing Director, Alliance Development
      2010–Dec 2013
  • Continental Airlines
    May 1997–2012· 14 yrs 8 mos
    • Managing Director, Corporate Development & Alliances
      Jun 2005–2012
    • Director, Alliance Operations
      Sep 1999–May 2005
    • Senior Associate, Corporate Development / Strategic Planning
      Jun 1998–Aug 1999
    • Associate, Revenue Analysis
      May 1997–May 1998
  • Destec Energy (subsidiary of Dow)
    1996–Apr 1997· 1 yr 3 mos
    • Financial Consultant
      1996–Apr 1997
  • Digicon Geophysical Corp.
    1988–1994· 6 yrs
    • Manager, Marketing, Business Development
      Jun 1991–1994
    • Geophysicist
      1988–May 1991

Education

MBA

International Business / Russian Language

Thunderbird School of Global Management

BA

Geosciences / Geology / Spanish Language

Texas Tech University

Executive Relationship Map

Reports To
David Kinzelman
Vice Chair & President
Chief Financial Officer
Chief Technology Officer
Chief Operating Officer

Executive Network Preview

BizKonnect has mapped this leadership network including reporting hierarchies, peer connections, and cross-functional relationships.

Verified Contact Information
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Skills & Expertise

20 of 20 skills
International RelationsRevenue AnalysisAmadeusManagementAviationGlobal AlliancesGlobal Alliance ManagementNegotiationTransportationStrategyAirlinesCivil AviationBusiness StrategyStrategic AlliancesCompetitive AnalysisBusiness AlliancesPricing StrategyOperations ManagementCommercial AviationForecasting