Fanya Chandler

I’m a retail industry thought leader connecting digital and physical customer journeys to drive omnichannel growth. I have deep experience and proven track record in digital innovation and transformation in selling and service. I am known for putting big, ambitious ideas into practice, serving as a trusted advisor to the C-Suite, and developing high-performing teams with unparalleled loyalty and commitment to customer service excellence. As a retail thought leader in large-scale consumer business and behavior (online and brick-and-mortar retail), I mix product management with digital science to teach teams how to sell and launch high-impact programs.                             In my roles at Nordstrom, I’ve led thousands of employees across stores and operations, while driving impressive growth and profitability, streamlining operations, delivering world-class omnichannel experiences, and co-creating the culture of excellence we are renowned for as an iconic fashion retailer. Achievements include: • Navigating the harsh COVID-19 retail landscape to consistently achieve excellent sales and profitability results. • Growing remote sales 15X annually by further transforming to a digital customer experience. • Expanding the personal stylist team from less than 200 to an elite workforce of 1.2K+ people engaging with top-spend customers. • Driving 9 figures in incremental sales after implementing a new customer retention program. Values-Driven | Agile Change Catalyst | Mentor/Influencer/Connector | Large-Scale Omnichannel Retail Operations | Enterprise People Strategy | Organizational Effectiveness | Culture Shaping | Talent Development | Customer Experience (CX) | Digital Transformation | Employee Engagement