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Franco Palotti

Franco Palotti

Chief of Operations - Merchant Services & Solution at Nexi

Nexi Italy•Milan, Lombardy, Italy

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Experience36+ Years
LevelCXO

Executive Overview

I’m an experienced Operations leader managing complex service organization to deliver, improve and develop services related to products and digital solution as key elements to enhance customer loyalty, value-chain and to build a stable and long-term relationship, fully customer-centric. I am a value-based operation senior executive who delivers a broad range of business outcomes through service excellence, strategic & transformation program, continuous improvement and development people.

Career Timeline

Professional employment history
  • Nexi GroupCurrent
    Oct 2023–Present· 2 yrs 11 mos
    • Chief Executive Officer, Numera S.p.A., Nexi GroupCurrent
      Oct 2023–Present
  • Nexi ItalyCurrent
    Apr 2020–Present· 6 yrs 5 mos
    • Chief Operating Officer, Merchant Services and Solutions, Italy RegionCurrent
      Apr 2020–Present
  • Numera Sistemi e informatica S.p.A.
    2023–Oct 2023· 9 mos
    • Member of the board of directors - Numera S.p.A. - Nexi Group
      2023–Oct 2023
  • Ingenico
    2010–Apr 2020· 10 yrs 3 mos
    • EMEA Chief Operating Officer - Customer Service Director
      2017–Apr 2020
    • Eastern Europe Operation Manager
      2010–Dec 2016
  • INGENICO ITALIA SPA
    Dec 2007–Dec 2010· 3 yrs
    • 2007 - 2010 – Operations Manager Italy (Epos Italia S.p.A. – Ingenico Group)
      Dec 2007–Dec 2010
  • Daewoo Electronics
    Jul 1998–2007· 8 yrs 6 mos
    • Logistics & After-Sales manager
      Jul 1998–2007
  • Samsung Electronics
    Sep 1992–Jul 1998· 5 yrs 10 mos
    • Technical Supervisor
      Sep 1992–Jul 1998
  • Panasonic North America
    Oct 1989–Sep 1992· 2 yrs 11 mos
    • Technical Support
      Oct 1989–Sep 1992

Education

Diploma

Electronics

High School Diploma Industrial Electronics

Executive Relationship Map

Reports To
Franco Palotti
Vice Chair & President
Chief Financial Officer
Chief Technology Officer
Chief Operating Officer

Executive Network Preview

BizKonnect has mapped this leadership network including reporting hierarchies, peer connections, and cross-functional relationships.

Verified Contact Information
Email & Direct Dial
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Skills & Expertise

20 of 20 skills
Service DeliveryProduct ManagementSupply ChainElectronics RepairCall CentersProject PlanningCustomer ServiceManagementAnalysisSupply Chain ManagementOutsourcingLogisticsField ServiceService ManagementCustomer Service ManagementStart-upsCustomer SatisfactionCall CenterTeam ManagementOperations Management