Imran Khan
CCO | Customer Success & Renewals | Service & Support | SaaS/Subscription Sales | Customer Journey | Strategic Transformation | Enterprise Software
SUSE•Winnersh, England, United Kingdom
View LinkedIn ProfileExecutive Overview
Dynamic senior executive with more than 20 years’ experience building and leading successful customer success organizations for technology companies. With a passion for change, I’ve delivered performance and value to customers as well as organizations and staff. Highlights from my professional experience include: • Proven track record and consistent top performer • General management experience, including M&A and organizational integrations, at both public and privately held companies (KKR, Bain Capital, Golden Gate and New Mountain Capital ) • Demonstrated skills, including leadership, value realization, sales, technology support and consulting, channels, business operations, and finance • Full P&L responsibility as well as comfortable with delivering against revenue, profit, and customer loyalty objectives • An exceptional communicator combining vision, leadership, and operational excellence to deliver outstanding business results • Change management, thrive in turnaround situations and restructuring
Career Timeline
- SUSECurrentDec 2021–Present· 4 yrs 10 mos
- Chief Customer OfficerCurrentDec 2021–Present
- Oct 2018–Oct 2021· 3 yrs
- Senior Vice President, Customer Success and Chief Customer OfficerOct 2018–Oct 2021
- 2015–2018· 3 yrs
- Senior Vice President, Global Services2015–2018
- 2012–2015· 3 yrs
- Senior Vice President, Global Consulting Services2012–2015
- 2010–2012· 2 yrs
- Global Vice President, Network Consulting (Technology Services)2010–2012
- 2010–2012· 2 yrs
- Global Vice President, Network Consulting (Technology Services)2010–2012
- Nov 1998–Aug 2010· 11 yrs 9 mos
- Vice President, Global Services & Support (Worldwide)Apr 2008–Aug 2010
- Vice President, Global Services & Support (EMEA & APAC)Aug 2002–Mar 2008
- Senior Director, Service Operations & Business Development2000–Jul 2002
- Finance Director, EMEA ServicesNov 1998–2000
- 1996–Oct 1998· 2 yrs 9 mos
- Financial Controller1996–Oct 1998
- Apr 1993–Dec 1995· 2 yrs 8 mos
- Finance & Administration Controller, Parliamentary ServicesApr 1993–Dec 1995
- Feb 1989–Mar 1993· 4 yrs 1 mo
- Finance & Management AccountantFeb 1989–Mar 1993
Education
Pass (ACA)
Accountancy
ACA (Association of Certified Accountants)BA Hons. (First Class)
Business & Finance
BA Hons. (First Class)
Business & Finance
Middlesex University