Imran Khan

Imran Khan

CCO | Customer Success & Renewals | Service & Support | SaaS/Subscription Sales | Customer Journey | Strategic Transformation | Enterprise Software

SUSE•Winnersh, England, United Kingdom

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Experience37+ Years
LevelCXO

Executive Overview

Dynamic senior executive with more than 20 years’ experience building and leading successful customer success organizations for technology companies. With a passion for change, I’ve delivered performance and value to customers as well as organizations and staff. Highlights from my professional experience include: • Proven track record and consistent top performer • General management experience, including M&A and organizational integrations, at both public and privately held companies (KKR, Bain Capital, Golden Gate and New Mountain Capital ) • Demonstrated skills, including leadership, value realization, sales, technology support and consulting, channels, business operations, and finance • Full P&L responsibility as well as comfortable with delivering against revenue, profit, and customer loyalty objectives • An exceptional communicator combining vision, leadership, and operational excellence to deliver outstanding business results • Change management, thrive in turnaround situations and restructuring

Career Timeline

Professional employment history
  • SUSECurrent
    Dec 2021–Present· 4 yrs 10 mos
    • Chief Customer OfficerCurrent
      Dec 2021–Present
  • Oct 2018–Oct 2021· 3 yrs
    • Senior Vice President, Customer Success and Chief Customer Officer
      Oct 2018–Oct 2021
  • 2015–2018· 3 yrs
    • Senior Vice President, Global Services
      2015–2018
  • 2012–2015· 3 yrs
    • Senior Vice President, Global Consulting Services
      2012–2015
  • 2010–2012· 2 yrs
    • Global Vice President, Network Consulting (Technology Services)
      2010–2012
  • 2010–2012· 2 yrs
    • Global Vice President, Network Consulting (Technology Services)
      2010–2012
  • Nov 1998–Aug 2010· 11 yrs 9 mos
    • Vice President, Global Services & Support (Worldwide)
      Apr 2008–Aug 2010
    • Vice President, Global Services & Support (EMEA & APAC)
      Aug 2002–Mar 2008
    • Senior Director, Service Operations & Business Development
      2000–Jul 2002
    • Finance Director, EMEA Services
      Nov 1998–2000
  • 1996–Oct 1998· 2 yrs 9 mos
    • Financial Controller
      1996–Oct 1998
  • Apr 1993–Dec 1995· 2 yrs 8 mos
    • Finance & Administration Controller, Parliamentary Services
      Apr 1993–Dec 1995
  • Feb 1989–Mar 1993· 4 yrs 1 mo
    • Finance & Management Accountant
      Feb 1989–Mar 1993

Education

Pass (ACA)

Accountancy

ACA (Association of Certified Accountants)

BA Hons. (First Class)

Business & Finance

BA Hons. (First Class)

Business & Finance

Middlesex University

Executive Relationship Map

Reports To
Imran Khan
Vice Chair & President
Chief Financial Officer
Chief Technology Officer
Chief Operating Officer

Executive Network Preview

BizKonnect has mapped this leadership network including reporting hierarchies, peer connections, and cross-functional relationships.

Verified Contact Information
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Skills & Expertise

20 of 20 skills
Business IntelligenceService DeliveryChange ManagementLeadershipSaaSMarketing StrategyVendor ManagementManagementGo-to-market StrategySolution SellingConsultingCloud ComputingChannelStrategyManaged ServicesProfessional ServicesEnterprise SoftwareBusiness DevelopmentData CenterUnified Communications