James Glavey

James Glavey

Chief Operating Officer, Tesco Business Solutions

Tesco•United Kingdom

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Experience21+ Years
LevelCXO

Executive Overview

Highly focused executive with a consistent track record of successful delivery. Expertise in shared service strategy and execution. Proven Track Record in: • Organisational strategy formulation and execution • Creation and implementation of complex transformation programmes (PRINCE2 accredited) • Leading a large multi-disciplined organisation with a culturally diverse global team • Global organisation design and implementation • Formulating and managing budgets in excess of £90m • Leading business improvement initiatives across an organisation (Six Sigma accredited) • Supplier management and negotiation at executive level • P&L management (£15m pa), new business sales £190m TOV • Building and managing executive level relationship with clients and partners

Career Timeline

Professional employment history
  • TescoCurrent
    Dec 2024–Present· 1 yr 10 mos
    • Chief Operating Officer, Tesco Business SolutionsCurrent
      Dec 2024–Present
  • Aug 2005–Dec 2024· 19 yrs 4 mos
    • Director, Service Excellence & Transformation
      Jun 2023–Dec 2024
    • Director, Global Design & Delivery (Interim)
      Dec 2022–Jun 2023
    • Director, Transformation
      2021–Jun 2023
    • Vice President, Contract Delivery Services
      Jul 2017–2021
    • Vice President, GBS Customer Experience, Strategy & Transformation
      Jul 2015–Jul 2017
    • Director, Business Assurance & Transformation
      Jun 2012–Jul 2015
    • Head of Service Delivery
      May 2010–Jun 2012
    • UK Global Sourcing Lead
      Nov 2007–May 2010
    • Business Director
      Aug 2005–Nov 2007

Executive Relationship Map

Reports To
James Glavey
Vice Chair & President
Chief Financial Officer
Chief Technology Officer
Chief Operating Officer

Executive Network Preview

BizKonnect has mapped this leadership network including reporting hierarchies, peer connections, and cross-functional relationships.

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Skills & Expertise

20 of 20 skills
Project ManagementQuality ManagementIT ProjectsOperational ExcellenceLeadershipMarketingBusiness PlanningSalesManaging Large BudgetsBid ProcessesNegotiationBusiness TransformationStakeholder ManagementStrategyOutsourcingCustomer Service ManagementBuilding Internal & External RelationshipsContract ManagementShared ServicesCorporate Communications