Janaki Kumar

Janaki Kumar

Managing Director | Chief Design Officer, Global Banking at JPMorgan Chase & Co.

Design Executive Council•Palo Alto, California, United States

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Experience35+ Years

Executive Overview

Janaki is a thought-leader in design-led innovation in the enterprise. She is committed to delivering award-winning products and services that help businesses transform the way they work. She is a proven leader in building, coaching and inspiring high performance design teams, leveraging design-thinking, customer empathy, and co-innovation. Janaki was named a Women of Influence by the Silicon Valley Business Journal in 2016. She is an active writer and speaker on Innovation and design. She is the co-author of Gamification at Work – Designing Engaging Business Software. She was a speaker at a TEDx conference in 2014. She is a co-instructor at Stanford’s Graduate School Business LEAD course on Customer Experience Design: A Neuroscience Perspective. She has guest-lectured at Stanford d.school, Carnegie Mellon University and San Jose State University. She is the inventor on over 20 patents. She has a Masters in Information Systems from Boston University, and attended the Executive Leadership Program at Stanford University.

Career Timeline

Professional employment history
  • Sep 2024–Present· 2 yrs 1 mo
    • Founding MemberCurrent
      Sep 2024–Present
  • Jun 2018–Present· 8 yrs 4 mos
    • Managing Director, Chief Design Officer, Commercial BankCurrent
      Jun 2018–Present
  • Nov 2015–Jun 2018· 2 yrs 7 mos
    • Board of Directors
      Nov 2015–Jun 2018
  • Aug 2015–Dec 2022· 7 yrs 4 mos
    • Stanford LEAD Co-Instructor: Customer Experience Design, a Neuroscience perspective
      Aug 2015–Dec 2022
  • 2001–Jun 2018· 17 yrs 5 mos
    • VP, Design Evangelist, Office of the Chief Design Officer
      2018–Jun 2018
    • VP, Head of Design and Co-Innovation Center, America
      2013–Jun 2018
    • Senior Director, User Experience
      Jul 2010–2013
    • Director, GRC UX Design Team
      2007–Jul 2010
    • Manager, Application Design Palo alto
      Dec 2005–2007
    • Principal Interaction Designer, Ux Standards and Guidelines
      May 2005–Nov 2005
    • Manager, CRM User Productivity
      2004–May 2005
    • Senior Interaction Designer, my SAP CRM
      2001–2004
  • 2000–2001· 1 yr
    • Senior Interaction Designer, User Experience Group
      2000–2001
  • 1998–2000· 2 yrs
    • UI Developer, Electronic Commerce (SRM)
      1998–2000
  • 1994–1998· 4 yrs
    • Senior Software Engineer, Web Development Group
      1994–1998
  • 1993–1994· 1 yr
    • Senior Software Engineer
      1993–1994
  • 1991–1993· 2 yrs
    • Programmer Analyst
      1991–1993

Education

Executive Leadership

Stanford University Graduate School of Business

Master of Science - MS

Management Information Systems

Boston University

Masters

Business/Commerce, Finance

Madurai Kamaraj University

Diploma

Computer Systems Analysis / Programming

National Institute of Information Technology

Executive Relationship Map

Reports To
Janaki Kumar
Vice Chair & President
Chief Financial Officer
Chief Technology Officer
Chief Operating Officer

Executive Network Preview

BizKonnect has mapped this leadership network including reporting hierarchies, peer connections, and cross-functional relationships.

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Skills & Expertise

20 of 20 skills
Product ManagementAgile MethodologiesCRMLeadershipUser-centered DesignUser Experience DesignUser InterfaceDesign ThinkingInteraction DesignUser ExperienceBusiness InnovationUser ResearchUsability TestingStrategyMobile ApplicationsUser Interface DesignEnterprise SoftwareCreative DirectionTeachingUsability