Executive Overview
Strategic and change driven professional with proven track record as CEO, COO and CRO in financial services. Experience as a Non Executive Director NED. I am especially focused on sustainable shareholder value and services that deliver customers value to meet rapidly changing behaviours. Key Achievements and Experience - Over 40 years experience in the Financial Services Sector.- Led a number of transformational changes to support the growth of digital banking whilst optimising traditional banking.- Led Ulster Bank to deliver significant mortgage market share growth in first year in role. Part of a team that achieved same in NatWest in previous role.- Led Ulster Bank Ireland DAC through a phased withdrawal from the market from the Republic of Ireland. - As a passionate advocate of life-long learning, led a programme that resulted in the accreditation of over 6,000 frontline colleagues with the Professional Banker Certificate through the Chartered Institute of Banking in the UK. - Extensive experience in risk management frameworks and practices.Current and Previous Board and Panel positions include: − Executive Director, Ulster Bank Ireland DAC 2018 - 2025− President of the Institute of Banking, Ireland 2020 – 2021 and Vice President 2019 – 2020− Non-Executive Director Irish Banking Culture Board 2019 – 2021− Member of IBEC National Council− Panel member of Business in the Community (Ireland)− Core Member of the Concern Worldwide Global Citizenship GroupJane’s key areas of interest include championing cultural change, leading the transformation and modernisation of the banking sector to meet customer change and sustainability.
Career Timeline
- RBS InternationalCurrentJul 2025–Present· 1 yr 4 mos
- Chief Executive OfficerCurrentJul 2025–Present
- Sep 2018–Jul 2025· 6 yrs 10 mos
- Chief Executive Officer, Ulster Bank Ireland DACSep 2018–Jul 2025
- Jun 2016–Sep 2018· 2 yrs 3 mos
- Managing Director, Personal BankingJun 2016–Sep 2018
- Mar 2007–Apr 2013· 6 yrs 1 mo
- Chief Operating Officer, Group RiskApr 2009–Apr 2013
- Chief Risk Officer, Global Transaction ServicesFeb 2008–Mar 2009
- Chief Risk Officer, Manufacturing DivisionMar 2007–Feb 2008
- Nov 1997–Aug 2004· 6 yrs 9 mos
- Various ‘Head of’ rolesNov 1997–Aug 2004
Education
Professional Certificate in International Investment Funds
IOBChartered Director (CDir)
Institute of Directors (IoD)NatWest Group Sustainability Leadership Programme
University of CambridgeDiploma in Leading Cultural Change and Ethical Behaviour in Financial Services
IOBThe Executive Programme
Singularity Univeristy, CaliforniaUK Diploma in Compliance
Alliance Manchester Business SchoolBA (Hons), First Class, Financial Services
Sheffield Hallam UniversityAssociate of the Chartered Institute of Banking
The Chartered Banker Institute