Jeff Softley

Jeff Softley

CEO, Experian North America

Experian

View LinkedIn Profile
Experience26+ Years
LevelLeadership

Executive Overview

Senior executive with extensive background in driving revenue growth and business transformation via data driven approaches to digital marketing, eCommerce and acquisition. I am creative, performance driven and a relentless change driver with extensive knowledge across enterprise marketing/analytics platforms. Areas of Expertise: Customer and traffic acquisition Business strategy Digital marketing Analytics and customer insights eCommerce Subscription and freemium models Global experience Key Successes: •Led the successful transformation of a multi-million dollar paid subscription business into a freemium model. •Increased annual revenue and revenue per visit 5X via conversion optimization, behavioral targeting, segmentation and SEO initiatives •Developed and led a global, enterprise search strategy across 40+ countries •More than doubled market share of captured traffic across high-competition search keywords in multiple geographic regions and diverse keyword portfolios

Career Timeline

Professional employment history
  • ExperianCurrent
    Apr 2023–Present· 3 yrs 5 mos
    • Chief Executive Officer, Experian North AmericaCurrent
      2025–Present
    • Group President, Experian Consumer Services
      Apr 2023–Feb 2025
  • Apr 2013–Jun 2023· 10 yrs 2 mos
    • President, Direct to Consumer
      Apr 2019–Jun 2023
    • Chief Revenue Officer
      Feb 2017–Mar 2019
    • VP Digital Marketing, eCommerce and Analytics
      Mar 2015–Feb 2017
    • VP Analytics & Optimization
      Apr 2013–Apr 2015
  • Apr 2005–Apr 2013· 8 yrs
    • VP, Web Analytics & Optimization
      Feb 2011–Apr 2013
    • Director, Web Analytics & Optimization - Global eCommerce
      Dec 2008–Mar 2011
    • Web Analytics Manager - Global eCommerce
      Oct 2006–Dec 2008
    • Website Manager
      Apr 2005–Sep 2006
  • Aug 2001–Mar 2004· 2 yrs 7 mos
    • Promotions / Website Management
      Aug 2001–Mar 2004
  • Oct 1999–Jul 2001· 1 yr 9 mos
    • Account Coordinator / Lead Program & Online Measurement
      Oct 1999–Jul 2001

Education

BA

Advertising / Sociology

Marquette University

Executive Relationship Map

Reports To
Jeff Softley
Vice Chair & President
Chief Financial Officer
Chief Technology Officer
Chief Operating Officer

Executive Network Preview

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Skills & Expertise

20 of 20 skills
Product ManagementCustomer Segmentation StrategySEOLeadershipCustomer ExperienceMultivariate TestingMarketing StrategyWeb AnalyticsGeneral ManagementBehavioral TargetingMonetizationInvestor RelationsConversion OptimizationBusiness TransformationOmnitureCustomer AcquisitionStrategic PlanningLead GenerationCustomer InsightGoogle Analytics