John Sabino

John Sabino is a seasoned enterprise software executive with a track record of leading complex transformations, building and scaling global organizations, and driving operational and financial performance through periods of significant change. His career spans CEO, COO and CCO roles across AI, SaaS, cloud and enterprise technology, with a consistent focus on creating customer value, strengthening execution and positioning businesses for sustainable growth.John served as CEO of LivePerson, leading the public company through a critical business, financial and technology transformation. He refocused LivePerson around its core enterprise conversational AI strengths, oversaw the modernization of its technology platform, expanded strategic relationships, and advanced new capabilities designed to make enterprise AI more predictable, measurable and governed for enterprises.Under his leadership, LivePerson materially strengthened its capital structure and reduced its cost base while maintaining positive adjusted EBITDA through the transformation. He led a major deleveraging that reduced debt by $226 million, extending maturities through 2029.John led the company’s strategic review, working with the Board as it evaluated alternatives and determined LivePerson’s path forward. He led LivePerson through the transaction process that resulted in its successful sale to SoundHound AI in September 2026, bringing together complementary voice, digital and agentic AI capabilities and creating an enterprise customer footprint that includes 25 of the Fortune 100. The combined companies are expected to have over a $500M Revenue stream by 2027. Before LivePerson, John led some of the largest customer and go-to-market organizations in enterprise technology. As Chief Customer Officer at Splunk, he drove the company's SaaS and cloud transformation and commercial execution across sales, renewals and customer service to operations, while managing over $3B in revenue.  At VMware, he led an 8,500-person global organization serving more than 350,000 customers and driving $1.3 billion in professional services and cloud renewal revenue. Earlier, as Chief Operating Officer of GE Digital, he helped build the commercial business and led strategy, go-to-market, operations and technology infrastructure for GE's Industrial Internet initiatives.John began his career as a captain in the U.S. Army and later held executive leadership roles at GE Capital and NBCUniversal. He holds an MBA from the USC Marshall School of Business and a BS from the United States Military Academy at West Point.