Josh Connors
Executive Director, Digital Customer Operations and Optimization
CVS Health•Providence County, Rhode Island, United States
View LinkedIn ProfileExecutive Overview
I love to see people succeed. My work history is about creating cultures anchored in personalization that enable favorable business outcomes. By understanding colleagues as individuals, I build deep confidence in people to be their best and to achieve their personal and professional goals. I have built high-performing teams that have become benchmarks for engagement and have delivered consistently exceptional P/L results. Leveraging engagement survey results, I helped to create department-wide engagement pillars. These pillars have created sustainable changes in the most highlighted areas of the survey - Communication, DEI, Development, and Modernization. Additionally, my goal is to have the teams I work for be the destination of choice for high-caliber talent. To deliver on this goal, I have created multiple internship opportunities and other career mapping programs. As a proven corporate athlete, I have had success in multiple roles and am extremely humbled that I have been able to thrive in three different careers within CVS Health – Analytics, Supply Chain, and Asset Protection. In these capacities, I have participated on and led teams that have delivered hundreds of millions in P/L and cash flow benefit to the enterprise. In 2018, I received the CVS Health graduate degree sponsorship award which led to my MBA completion in the summer of 2020. In this MBA program, I attained BETA GAMMA SIGMA honors and achieved the Bryant University College of Business Outstanding Student Award. I am a fan of many sports, have a great family, enjoy giving back to the community, love live music, and sometimes try my hand at creative writing. Always with a pursuit for knowledge, my personal brand is Eternal Student.
Career Timeline
- CVS HealthCurrentAug 2009–Present· 17 yrs 2 mos
- Executive Director, Digital Customer Operations, OptimizationCurrentSep 2025–Present
- Director, Digital Operations2022–Sep 2025
- Senior Director, Asset ProtectionApr 2018–2022
- Director, Pharmacy Returns2016–Mar 2018
- Director, Inventory AnalyticsMay 2014–Dec 2015
- Sr. Manager, RX Inventory Analytics2013–May 2014
- Analyst III / Optimization AnalystAug 2009–Dec 2012
- Oct 2019–Sep 2025· 5 yrs 11 mos
- Consortium Member - Higher EducationOct 2019–Sep 2025
- Aug 2001–Jul 2009· 7 yrs 11 mos
- Director, Customer OperationsAug 2001–Jul 2009
- May 1999–Aug 2001· 2 yrs 3 mos
- Analyst, PricingMay 1999–Aug 2001
Education
Master of Business Administration - MBA
Global Supply Chain Management
Bryant UniversityBachelor's degree
Finance
Bryant University