Josh Connors

Josh Connors

Executive Director, Digital Customer Operations and Optimization

CVS Health•Providence County, Rhode Island, United States

View LinkedIn Profile
Experience27+ Years
LevelCXO

Executive Overview

I love to see people succeed. My work history is about creating cultures anchored in personalization that enable favorable business outcomes. By understanding colleagues as individuals, I build deep confidence in people to be their best and to achieve their personal and professional goals. I have built high-performing teams that have become benchmarks for engagement and have delivered consistently exceptional P/L results. Leveraging engagement survey results, I helped to create department-wide engagement pillars. These pillars have created sustainable changes in the most highlighted areas of the survey - Communication, DEI, Development, and Modernization. Additionally, my goal is to have the teams I work for be the destination of choice for high-caliber talent. To deliver on this goal, I have created multiple internship opportunities and other career mapping programs. As a proven corporate athlete, I have had success in multiple roles and am extremely humbled that I have been able to thrive in three different careers within CVS Health – Analytics, Supply Chain, and Asset Protection. In these capacities, I have participated on and led teams that have delivered hundreds of millions in P/L and cash flow benefit to the enterprise. In 2018, I received the CVS Health graduate degree sponsorship award which led to my MBA completion in the summer of 2020. In this MBA program, I attained BETA GAMMA SIGMA honors and achieved the Bryant University College of Business Outstanding Student Award. I am a fan of many sports, have a great family, enjoy giving back to the community, love live music, and sometimes try my hand at creative writing. Always with a pursuit for knowledge, my personal brand is Eternal Student.

Career Timeline

Professional employment history
  • CVS HealthCurrent
    Aug 2009–Present· 17 yrs 2 mos
    • Executive Director, Digital Customer Operations, OptimizationCurrent
      Sep 2025–Present
    • Director, Digital Operations
      2022–Sep 2025
    • Senior Director, Asset Protection
      Apr 2018–2022
    • Director, Pharmacy Returns
      2016–Mar 2018
    • Director, Inventory Analytics
      May 2014–Dec 2015
    • Sr. Manager, RX Inventory Analytics
      2013–May 2014
    • Analyst III / Optimization Analyst
      Aug 2009–Dec 2012
  • Oct 2019–Sep 2025· 5 yrs 11 mos
    • Consortium Member - Higher Education
      Oct 2019–Sep 2025
  • Aug 2001–Jul 2009· 7 yrs 11 mos
    • Director, Customer Operations
      Aug 2001–Jul 2009
  • May 1999–Aug 2001· 2 yrs 3 mos
    • Analyst, Pricing
      May 1999–Aug 2001

Education

Master of Business Administration - MBA

Global Supply Chain Management

Bryant University

Bachelor's degree

Finance

Bryant University

Executive Relationship Map

Reports To
Josh Connors
Vice Chair & President
Chief Financial Officer
Chief Technology Officer
Chief Operating Officer

Executive Network Preview

BizKonnect has mapped this leadership network including reporting hierarchies, peer connections, and cross-functional relationships.

Verified Contact Information
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Skills & Expertise

7 of 7 skills
Project ManagementCross-functional Team LeadershipSupply ChainManagementProcess ImprovementBusiness Process ImprovementForecasting