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KC

Kathleen Crotty

Chief Experience Officer at GEICO | Product Experience Executive | Head of Product Management, Digital Experience Capabilities

GEICO

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Experience27+ Years
LevelCXO

Executive Overview

My career has been focused on working with organizations to create best in class customer experiences. With 20+ years of digital expertise across content, commerce, social and mobile, I lead teams to leverage insights, design and technology to create real-time, intelligent experiences. I am at my best when I get to work with colleagues that share my passion to create great work.

Career Timeline

Professional employment history
  • GEICOCurrent
    Nov 2022–Present· 3 yrs 10 mos
    • Chief Design OfficerCurrent
      Nov 2022–Present
  • Capital One
    Apr 2019–Nov 2022· 3 yrs 7 mos
    • Vice President, Head of Enterprise Design
      2022–Nov 2022
    • VP, Experience Design, Consumer Enterprise Products & Platforms
      Feb 2020–Jun 2022
    • Vice President, Experience Design for Card Acquisition and Early Engagement
      Apr 2019–Feb 2020
  • ICF Next
    May 2016–Apr 2019· 2 yrs 11 mos
    • Vice President, Managing Director of Digital
      May 2016–Apr 2019
  • R/GA
    Jun 2012–May 2016· 3 yrs 11 mos
    • Managing Director, Client Services
      Jun 2012–May 2016
  • SapientNitro
    Oct 2009–Jul 2012· 2 yrs 9 mos
    • Group Account Director
      Oct 2009–Jul 2012
  • Tribal Worldwide
    Sep 2007–Oct 2009· 2 yrs 1 mo
    • Account Director
      Sep 2007–Oct 2009
  • G2 Interactive
    2007–Sep 2007· 8 mos
    • Management Supervisor
      2007–Sep 2007
  • Triad Communication
    2005–2007· 2 yrs
    • Account Director
      2005–2007
  • RedPeg Marketing
    2003–2005· 2 yrs
    • Account Supervisor
      2003–2005
  • Entertainment Marketing
    1999–Dec 2002· 3 yrs 11 mos
    • Northeast Regional Director
      1999–Dec 2002

Education

BS

Marketing

DePaul University

Executive Relationship Map

Reports To
Kathleen Crotty
Vice Chair & President
Chief Financial Officer
Chief Technology Officer
Chief Operating Officer

Executive Network Preview

BizKonnect has mapped this leadership network including reporting hierarchies, peer connections, and cross-functional relationships.

Verified Contact Information
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Skills & Expertise

20 of 20 skills
Media PlanningProject ManagementLeadershipUser-centered DesignCustomer ExperienceRelationship MarketingDigital TransformationAdvertisingPPCDesign ThinkingWeb DesignCustomer AcquisitionUser Experience (UX)Integrated MarketingInformation ArchitectureBrand AwarenessDesign StrategyExecutive ManagementMarketing CommunicationsCustomer Experience Design