Laura Rossi

Laura Rossi

Chief Marketing and Communications Officer, Richards, Layton & Finger | Former-JPMorgan Chase | Reputation Management, Brand Development, Integrated + Digital Marketing, Content + Influencer Strategy

Richards, Layton & Finger•Wilmington, Delaware, United States

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Experience27+ Years
LevelCXO

Executive Overview

When teams are looking to build, launch, elevate and grow - and need a leader to develop reputation and brand strategies, support purpose-driven culture, build advertising, lead generation, marketing and communications frameworks and martech solutions - I'm brought in. I've spent my career building marketing and communications strategies for new teams within large banking and financial services organizations - including JPMorgan Chase - and start-ups ultimately acquired by PayPal and Capital One, among others. I am an acknowledged leader in corporate marketing, public relations, corporate affairs, brand management, content and advertising and recognized as “outstanding executor and creative thinker" who: - Drives lead generation and cultivation, client acquisitions and revenue growth - Secures Employer of Choice standing - Elevates reputation and brand as acknowledged by top-tier 3rd party awards and ranking publications - Focuses on mentorship, morale-boosting career advancement initiatives yielding long-standing retention, leading diverse teams from 30 to 100+. Areas of Expertise: Brand Development | Media Relations | Content Marketing | KPI Development/Tracking | Lead Generation | Customer Relationship Management | Agency Management | Integrated & Omnichannel Marketing | Market Research & Analytics | Reputation Management ►Critical role in ensuring cohesive and consistent communication between consumer and B2B marketing teams and across all lines of business, locally, regionally, and nationally. ►Spearhead development, design, and production of multiple websites, annual reports, brand usage and style guides, video and digital projects. ►Successfully manage Corporate Marketing budget of $50-$75 million ►Initiate and manage consumer insights surveys and customer satisfaction research, resulting in improved performance and positive customer experience. ►Effectively liaise between internal executive stakeholders and agency partners. ►Led award winning team that garnered numerous financial industry and PR awards for innovative, successful campaigns, including the PRSA Silver anvil Award in Financial Services for an unprecedented four consecutive years, ►Recognized as one of PR Week’s “40 under 40.” ►Creatively supported customer engagement events: Mad Men premier with AMC, Sundance Film Festival, Inc., New York City Marathon, DEI cultural moments, talent/employer brand and financial literacy events. ►Committed to Community Service: Kind to Kids, DE Children’s Museum, DE Community Foundation. Winner of Governor’s Award for Service.

Career Timeline

Professional employment history
  • May 2024–Present· 2 yrs 5 mos
    • Chief Marketing and Communications OfficerCurrent
      May 2024–Present
  • Jun 2009–Jun 2024· 15 yrs
    • Chief Marketing Officer, Corporate Impact
      2021–Jun 2024
    • Chief Marketing Officer, Commercial Bank
      Oct 2018–2021
    • Head Of Corporate Marketing
      Nov 2012–Oct 2018
    • Communications Director, Chase Card Services
      Jun 2009–Nov 2012
  • Sep 2007–Dec 2008· 1 yr 3 mos
    • Communications Executive
      Sep 2007–Dec 2008
  • Feb 2000–Sep 2007· 7 yrs 7 mos
    • Head of Customer Marketing / Experience Marketing
      Feb 2000–Sep 2007
    • Manager, Partnerships Marketing
      Mar 1999–Feb 2000

Education

Management and Development Certificate Program

University of Delaware

BA

English, Communications, Education

Wake Forest University

High School

The Lawrenceville School

Executive Relationship Map

Reports To
Laura Rossi
Vice Chair & President
Chief Financial Officer
Chief Technology Officer
Chief Operating Officer

Executive Network Preview

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Skills & Expertise

20 of 20 skills
Corporate AffairsBrandingCommunications PlanningBusiness InsightsReputation ManagementRecruitment MarketingReputation MarketingInternal CommunicationsExecutive VisibilityBrand MarketingEarned MediaBrand AwarenessMarket ResearchCustomer MarketingContent StrategyCrisis CommunicationsExternal CommunicationsBrand StrategyContent MarketingCommunications Strategy