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Lorie Robinson

Lorie Robinson

Managing Director, Customer Experience & Innovation at FedEx Office

FedEx Office•Plano, TX

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Experience30+ Years
LevelCXO

Executive Overview

Interactive product manager with extensive experience creating and delivering innovative, customer-driven online products and mobile apps for both B-to-C and B-to-B brands. Demonstrated expertise leading product strategy and execution, coaching and implementing Design Thinking, and evangelizing customer-centric product methodologies for cross-functional teams and executive leadership. Specialties: Product vision and strategy; people management; Design Thinking; customer empathy and service design; customer-benefit measurement; data-driven business outcomes; Agile methodology; cloud techology; mobile and web.

Career Timeline

Professional employment history
  • FedEx OfficeCurrent
    Jun 2019–Present· 7 yrs 3 mos
    • Managing Director, Customer Experience and InnovationCurrent
      Jun 2019–Present
  • Capital One
    Feb 2014–Jun 2019· 5 yrs 4 mos
    • Director, Digital Product Management
      Jul 2016–Jun 2019
    • Sr. Manager, Digital Product Management
      Feb 2014–Jul 2016
  • Estech Systems, Inc. (ESI)
    Jul 2012–Feb 2014· 1 yr 7 mos
    • Manager, Product, Cloud Services
      Jul 2012–Feb 2014
  • Quickoffice (Acquired by Google)
    Jun 2011–Jun 2012· 1 yr
    • Senior Manager, Product
      Jun 2011–Jun 2012
  • Sabre Corporation
    Dec 2009–Jun 2011· 1 yr 6 mos
    • Senior Manager, Product Marketing
      Dec 2009–Jun 2011
  • UT Southwestern Medical Center
    Feb 2003–Dec 2009· 6 yrs 10 mos
    • Assistant Director of Product Management for Web Services
      May 2008–Dec 2009
    • Interactive Marketing Manager
      Feb 2003–May 2008
  • GM Financial
    Sep 2002–Nov 2002· 2 mos
    • Marketing Web Content Manager
      Sep 2002–Nov 2002
  • ComPsych
    Apr 2001–Sep 2002· 1 yr 5 mos
    • Director of Interactive Content
      Apr 2001–Sep 2002
  • EdGate
    Jun 1999–Apr 2001· 1 yr 10 mos
    • Product Manager/Web Producer
      Jun 1999–Apr 2001
  • Howard Mardell, Ltd.
    Jul 1996–Jun 1999· 2 yrs 11 mos
    • Attorney
      Jul 1996–Jun 1999

Education

B.A.

Sociology/Behavioral Science

Rice University

J.D.

Law

University of Houston Law Center

Executive Relationship Map

Reports To
Lorie Robinson
Vice Chair & President
Chief Financial Officer
Chief Technology Officer
Chief Operating Officer

Executive Network Preview

BizKonnect has mapped this leadership network including reporting hierarchies, peer connections, and cross-functional relationships.

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Skills & Expertise

20 of 20 skills
Product ManagementProject ManagementSocial MediaSEOAgile MethodologiesTeam LeadershipProject PlanningSaaSMarketingMarketing StrategyProduct MarketingVendor ManagementSDLCUser ExperienceSocial Media MarketingStrategic PlanningData AnalysisCross-functional Team LeadershipCompetitive AnalysisQuality Assurance