Melissa Ward

Experienced technology executive with 25+ years leading global IT organizations across financial services, consulting, outsourcing, and retail distribution. I specialize in driving large-scale technology transformation, strengthening operational resiliency, and enabling delivery of innovative solutions that improve customer experience and business outcomes. Currently, I serve as Executive Director in JPMorgan Chase’s Community & Consumer Banking Technology organization, where I oversee engineering adoption, governance, and controls supporting delivery of technology products to 80M+ Chase customers. My leadership has spanned delivery adoption of modern engineering practices, test management for large-scale bank conversions, and implementation of cloud onboarding and change management controls. Recognized for building high-performing teams, I excel in strategic planning, technology operations, program execution, and cross-enterprise collaboration. I’ve led initiatives that improved production stability, accelerated cloud adoption, reduced customer impacts, and enabled agile delivery at scale. I am also passionate about mentoring future technology leaders and contributing to culture and diversity initiatives, including speaking at industry conferences and serving on nonprofit boards. Core Strengths: Technology Strategy & Operations Large-Scale Program Leadership & Change Management Resiliency, Stability, and Risk Management Cloud & Modern Engineering Adoption IT Controls, Compliance & Governance Executive Communication & Stakeholder Engagement Building & Leading High-Performing Teams