Nicola Steele

Nicola Steele

From Crew Member in the ANZ business to leading the Global Operations Team as COO - what a sweet place to work.

Krispy Kreme•Charlotte, North Carolina, United States

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Experience20+ Years
LevelCXO

Executive Overview

I am passionate about ensuring Krispy Kreme continues its mission of being the world’s most loved sweet treat and to be able to offer our team the same development and career opportunities that were afforded to me. My journey with Krispy Kreme began in 2006 when I joined as a Crew Member while pursuing my university studies. Since then, I've traversed through nearly every role within Krispy Kreme's operations, providing me with a deep understanding of our business's inner workings. This has afforded me the privilege of overseeing diverse departments, ranging from eCommerce to Property and full-fledged Operations. This unique experience has given me a holistic 360-degree perspective of the business landscape, all while keeping intact the memory of what it feels like to occupy various seats within the organisation. I aim to listen to our team’s personal, professional and community goals, working with them to unlock their dreams by setting goals that get them closer.

Career Timeline

Professional employment history
  • Mar 2025–Present· 1 yr 7 mos
    • Chief Operating OfficerCurrent
      Mar 2025–Present
  • Feb 2011–Mar 2025· 14 yrs 1 mo
    • CEO / President
      Sep 2023–Mar 2025
    • Chief Operating Officer
      Mar 2022–Aug 2023
    • Director, Retail
      2019–Feb 2022
    • Head of Retail & Development
      Jul 2015–Dec 2018
    • National Operations Manager
      2014–Jun 2015
    • Manager, Retail Operations
      Dec 2011–Dec 2013
    • Victorian Operations Manager
      Feb 2011–Nov 2011
  • Oct 2006–Jun 2009· 2 yrs 8 mos
    • Manager, Area
      2008–Jun 2009
    • Manager, Retail Operations
      Jul 2007–Dec 2007
    • Team Member, Restaurant Operations
      Oct 2006–Jun 2007

Education

Bachelor of Science (B.Sc.)

Psychology

Swinburne University of Technology

Executive Relationship Map

Reports To
Nicola Steele
Vice Chair & President
Chief Financial Officer
Chief Technology Officer
Chief Operating Officer

Executive Network Preview

BizKonnect has mapped this leadership network including reporting hierarchies, peer connections, and cross-functional relationships.

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Skills & Expertise

20 of 20 skills
InterviewsInventory ControlStore ManagementCustomer ServicePSalesBusiness OperationsMulti-UnitHiringCoachingPricingProfitRetailSuccession PlanningPerformance ManagementStore OperationsLeadership DevelopmentSales OperationsDriving ResultsPeople Development