Rajesh Krishnan
Chief Operations & Customer Experience Officer, Bajaj Life Insurance (in Transition) | INSEAD
Bajaj Allianz Life Insurance•India
View LinkedIn ProfileExecutive Overview
CXO level Business leader with over 30 years of experience across Banking, Financial Services and Insurance, with a track record spanning business growth, customer experience, transformation and large-scale operations. Having led across large scale organizations like ICICI Bank, HDFC Bank, ICICI Prudential Life Insurance and Bajaj Allianz Life Insurance, I have worked at the intersection of strategy, customers, technology and people - building businesses, transforming organisations and developing leaders.As a member of senior leadership teams, I have been closely involved in shaping strategy, translating ambition into execution and building organisations capable of delivering sustained growth. I enjoy working across the enterprise, connecting customer needs, business priorities, technology and people to create meaningful and measurable outcomes. A significant part of my leadership journey has been about building people and organisations. I believe the true measure of a leader is not just what he or she delivers, but the leaders and teams they leave behind. I am passionate about creating high-performing, collaborative cultures, mentoring talent and enabling people to discover and realise their potential. Customer centricity, business growth, digital and technology-led transformation, operational excellence and innovation have been recurring themes throughout my career. I remain curious about what is changing around us and continuously look for ways to simplify, reinvent and create greater value for customers, employees and the organisation. I am an alumnus of INSEAD Business School and a firm believer in being a student for life. Some of my most valuable learning has come not from classrooms, but from the exceptional leaders, colleagues, customers and teams I have had the privilege of working with over three decades. Beyond work, I am an avid traveller, reader and sports enthusiast, with a passion for healthy living, learning languages and lifelong learning. I also care deeply about causes that create opportunity and dignity - particularly access to education for underprivileged children and the protection of animals. Leadership, to me, is ultimately about creating impact that outlasts the role: building businesses that matter, teams that thrive and leaders who go on to lead others.
Career Timeline
- Bajaj Allianz Life InsuranceCurrentApr 2022–Present· 4 yrs 6 mos
- Senior President and Chief of Operations and Customer ExperienceCurrentApr 2024–Present
- President and Chief Operations and Customer Experience OfficerApr 2022–Mar 2024
- Bajaj LifeCurrentApr 2022–Present· 4 yrs 6 mos
- Senior President - Chief Operations and Customer Experience OfficerCurrentApr 2024–Present
- President - Chief Operations OfficerApr 2022–Mar 2024
- Oct 2018–Mar 2022· 3 yrs 5 mos
- Chief - Customer Service & OperationsOct 2018–Mar 2022
- Oct 2018–Mar 2022· 3 yrs 5 mos
- Chief - Customer Service & OperationsOct 2018–Mar 2022
- May 2017–Sep 2018· 1 yr 4 mos
- Executive Vice President - Business TransformationMay 2017–Sep 2018
- Jul 2015–May 2017· 1 yr 10 mos
- SBU Head - Business Strategy | Innovation | Digitization | Customer RelationsJul 2015–May 2017
- Dec 2005–Jul 2015· 9 yrs 7 mos
- Vice President & Head - Shared Services & Group Insurance Operations2014–Jul 2015
- Vice President & Regional Head - Customer Service & Branch Operations, Southern and Western IndiaDec 2005–Dec 2013
- 2004–Dec 2005· 1 yr 11 mos
- Branch Manager - Retail Banking2004–Dec 2005
- 1998–Dec 2003· 5 yrs 11 mos
- Relationship Manager - International Banking Group1998–Dec 2003
- Nov 1996–1998· 1 yr 2 mos
- Executive - Foreign ExchangeNov 1996–1998
Education
17J Graduate INSEAD Leadership Programme for Senior Executives
INSEADPGDBA
FINANCE
Symbiosis Institute of Management StudiesCAIIB
Banking
Indian Institute of Banking & FinanceB.Com
Cost Accounting
B.Com
Cost Accounting
University of Calicut