Rajesh Krishnan

Rajesh Krishnan

Chief Operations & Customer Experience Officer, Bajaj Life Insurance (in Transition) | INSEAD

Bajaj Allianz Life Insurance•India

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Experience29+ Years
LevelCXO

Executive Overview

CXO level Business leader with over 30 years of experience across Banking, Financial Services and Insurance, with a track record spanning business growth, customer experience, transformation and large-scale operations. Having led across large scale organizations like ICICI Bank, HDFC Bank, ICICI Prudential Life Insurance and Bajaj Allianz Life Insurance, I have worked at the intersection of strategy, customers, technology and people - building businesses, transforming organisations and developing leaders.As a member of senior leadership teams, I have been closely involved in shaping strategy, translating ambition into execution and building organisations capable of delivering sustained growth. I enjoy working across the enterprise, connecting customer needs, business priorities, technology and people to create meaningful and measurable outcomes. A significant part of my leadership journey has been about building people and organisations. I believe the true measure of a leader is not just what he or she delivers, but the leaders and teams they leave behind. I am passionate about creating high-performing, collaborative cultures, mentoring talent and enabling people to discover and realise their potential. Customer centricity, business growth, digital and technology-led transformation, operational excellence and innovation have been recurring themes throughout my career. I remain curious about what is changing around us and continuously look for ways to simplify, reinvent and create greater value for customers, employees and the organisation. I am an alumnus of INSEAD Business School and a firm believer in being a student for life. Some of my most valuable learning has come not from classrooms, but from the exceptional leaders, colleagues, customers and teams I have had the privilege of working with over three decades. Beyond work, I am an avid traveller, reader and sports enthusiast, with a passion for healthy living, learning languages and lifelong learning. I also care deeply about causes that create opportunity and dignity - particularly access to education for underprivileged children and the protection of animals. Leadership, to me, is ultimately about creating impact that outlasts the role: building businesses that matter, teams that thrive and leaders who go on to lead others.

Career Timeline

Professional employment history
  • Apr 2022–Present· 4 yrs 6 mos
    • Senior President and Chief of Operations and Customer ExperienceCurrent
      Apr 2024–Present
    • President and Chief Operations and Customer Experience Officer
      Apr 2022–Mar 2024
  • Bajaj LifeCurrent
    Apr 2022–Present· 4 yrs 6 mos
    • Senior President - Chief Operations and Customer Experience OfficerCurrent
      Apr 2024–Present
    • President - Chief Operations Officer
      Apr 2022–Mar 2024
  • Oct 2018–Mar 2022· 3 yrs 5 mos
    • Chief - Customer Service & Operations
      Oct 2018–Mar 2022
  • Oct 2018–Mar 2022· 3 yrs 5 mos
    • Chief - Customer Service & Operations
      Oct 2018–Mar 2022
  • May 2017–Sep 2018· 1 yr 4 mos
    • Executive Vice President - Business Transformation
      May 2017–Sep 2018
  • Jul 2015–May 2017· 1 yr 10 mos
    • SBU Head - Business Strategy | Innovation | Digitization | Customer Relations
      Jul 2015–May 2017
  • Dec 2005–Jul 2015· 9 yrs 7 mos
    • Vice President & Head - Shared Services & Group Insurance Operations
      2014–Jul 2015
    • Vice President & Regional Head - Customer Service & Branch Operations, Southern and Western India
      Dec 2005–Dec 2013
  • 2004–Dec 2005· 1 yr 11 mos
    • Branch Manager - Retail Banking
      2004–Dec 2005
  • 1998–Dec 2003· 5 yrs 11 mos
    • Relationship Manager - International Banking Group
      1998–Dec 2003
  • Nov 1996–1998· 1 yr 2 mos
    • Executive - Foreign Exchange
      Nov 1996–1998

Education

17J Graduate INSEAD Leadership Programme for Senior Executives

INSEAD

PGDBA

FINANCE

Symbiosis Institute of Management Studies

CAIIB

Banking

Indian Institute of Banking & Finance

B.Com

Cost Accounting

B.Com

Cost Accounting

University of Calicut

Executive Relationship Map

Reports To
Rajesh Krishnan
Vice Chair & President
Chief Financial Officer
Chief Technology Officer
Chief Operating Officer

Executive Network Preview

BizKonnect has mapped this leadership network including reporting hierarchies, peer connections, and cross-functional relationships.

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Skills & Expertise

20 of 20 skills
MISWealth ManagementCustomer Relationship ManagementRelationship ManagementCRMBranch BankingVendor ManagementManagementPortfolio ManagementBusiness AnalysisKey Account ManagementCross SellingInsuranceProcess ImprovementUnderwritingBusiness DevelopmentTeam ManagementCommercial BankingBankingRetail Banking