Rick Laner

Rick Laner has more than 25 years of experience in Customer Success, Professional Services and Sales Management. The past 16 years have been focused in the Enterprise Software Technology sector. Rick has deep experience in areas such as Customer Success, Consulting/Pre-Sales/Support/Software Sales, Software Implementations, Services Best Practices, License Sales, Acquiring Companies, Organizational Change, Offshoring and People Development. 
 Since 1996, Rick has held leadership roles in Customer Success, Services, Pre-sales and Sales at both global and geographic levels from small to large size Software organizations. A forward-looking strategist and General Manager of the Professional Services Organization at BMC, Rick is a competitive, results-driven Sales and Services executive who creates value realization for customers by solving problems they may not know exist in their businesses. He is a persuasive C-suite influencer able to translate and distill complex, multi-faceted concepts into impactful, actionable messages. Rick is also a collaborative leader of global teams who incisively identifies, develops and motivates talent to grow, drive positive impact and create successful outcomes for their organization.