Senthil Muthusamy

I am a technology executive with over 25 years of experience leading large-scale Contact Center and Retail Tech transformations. I am passionate about using innovative engineering to accelerate business outcomes. Currently as a VP & CIO, I lead the global technology organization for Verizon's high-growth value brands including Visible,Total wireless, Tracfone and Verizon prepaid focusing on transforming core business systems with applied AI. I own the end-to-end lifecycle from strategy to operations for platforms spanning e-commerce, CRM, billing, and agent tools for Contact center, retail and dealer networks to unlock scalable growth. My track record includes modernizing Verizon's global contact centers with AI, deploying next-gen omni-channel retail applications, and enabling conversational commerce and generative AI tools. As a holder of several patents in customer management and contact center tech, I have a proven history of delivering cutting-edge solutions that create competitive differentiation and operational efficiency.