Toni Pavlovich
SVP Customer and Partner Success, Cisco and Chief Customer Officer at Splunk
View LinkedIn ProfileExecutive Overview
Enthusiastic, energetic and passionate executive with demonstrated success leading large, global organizations and accelerating business results. Deep expertise in Customer Success, SaaS, Cloud Migrations, Technical Sales, Global Account Management, Professional Services, Technical Enablement and Education, Services Sales, Operations, Partners, Customer Support and Call Center Delivery, Support Operations and P&L Management ($200+ million). A results oriented leader with experience in building, growing and motivating diverse and complex global organizations to exceed desired outcomes and goals with a focus on exceptional customer experience, outcomes, value and satisfaction. Action oriented with excellent communication skills thriving in a dynamic, fast-paced and challenging environment. Proven ability to transform and lead international teams in high growth, turnaround and rapidly changing environments. Extensive background with Cloud Transformation, SaaS, Enterprise Software technology requiring a comprehensive understanding of business drivers in multiple markets and industries. Highly successful in building relationships to deliver customer focused, performance driven results.
Career Timeline
- CiscoCurrentAug 2024–Present· 2 yrs 1 mo
- Senior Vice President, Customer and Partner Success, Cisco and Chief Customer Officer, SplunkCurrentAug 2024–Present
- Jun 2021–Present· 5 yrs 3 mos
- Member, Board of DirectorsCurrentJun 2021–Present
- TerceraCurrent2021–Present· 5 yrs 8 mos
- Advisor, ExecutiveCurrent2021–Present
- SplunkCurrentJul 2017–Present· 9 yrs 2 mos
- Chief Customer OfficerCurrentApr 2023–Present
- Senior Vice President Global ServicesApr 2021–Apr 2023
- Vice President Global Professional Services and SalesJul 2017–Apr 2021
- Oct 2016–2021· 4 yrs 3 mos
- Advisory Board Member - Support Services DisciplineOct 2016–2021
- Oct 2015–Jul 2017· 1 yr 9 mos
- Vice President Global Business Critical ServicesApr 2016–Jul 2017
- Vice President Technical Sales and Professional ServicesOct 2015–Apr 2016
- Apr 2015–Oct 2015· 6 mos
- Vice President Technical Sales and Professional ServicesApr 2015–Oct 2015
- Jul 2004–2015· 10 yrs 6 mos
- Vice President Business Critical and Support Services2013–2015
- Sr. Director Business Critical Services2011–2013
- Director Business Critical Services2009–2011
- Director Global Enterprise SupportJul 2004–Oct 2009
- 2002–2004· 2 yrs
- Account Director2002–2004
- 1997–2001· 4 yrs
- Sr. Director Premium Support1997–2001
Education
Bachelor of Science (B.S.)
Computer Science
Rensselaer Polytechnic Institute