Toni Pavlovich

Toni Pavlovich

SVP Customer and Partner Success, Cisco and Chief Customer Officer at Splunk

Tercera

View LinkedIn Profile
Experience29+ Years
LevelSenior Management

Executive Overview

Enthusiastic, energetic and passionate executive with demonstrated success leading large, global organizations and accelerating business results. Deep expertise in Customer Success, SaaS, Cloud Migrations, Technical Sales, Global Account Management, Professional Services, Technical Enablement and Education, Services Sales, Operations, Partners, Customer Support and Call Center Delivery, Support Operations and P&L Management ($200+ million). A results oriented leader with experience in building, growing and motivating diverse and complex global organizations to exceed desired outcomes and goals with a focus on exceptional customer experience, outcomes, value and satisfaction. Action oriented with excellent communication skills thriving in a dynamic, fast-paced and challenging environment. Proven ability to transform and lead international teams in high growth, turnaround and rapidly changing environments. Extensive background with Cloud Transformation, SaaS, Enterprise Software technology requiring a comprehensive understanding of business drivers in multiple markets and industries. Highly successful in building relationships to deliver customer focused, performance driven results.

Career Timeline

Professional employment history
  • CiscoCurrent
    Aug 2024–Present· 2 yrs 1 mo
    • Senior Vice President, Customer and Partner Success, Cisco and Chief Customer Officer, SplunkCurrent
      Aug 2024–Present
  • Jun 2021–Present· 5 yrs 3 mos
    • Member, Board of DirectorsCurrent
      Jun 2021–Present
  • TerceraCurrent
    2021–Present· 5 yrs 8 mos
    • Advisor, ExecutiveCurrent
      2021–Present
  • SplunkCurrent
    Jul 2017–Present· 9 yrs 2 mos
    • Chief Customer OfficerCurrent
      Apr 2023–Present
    • Senior Vice President Global Services
      Apr 2021–Apr 2023
    • Vice President Global Professional Services and Sales
      Jul 2017–Apr 2021
  • Oct 2016–2021· 4 yrs 3 mos
    • Advisory Board Member - Support Services Discipline
      Oct 2016–2021
  • Oct 2015–Jul 2017· 1 yr 9 mos
    • Vice President Global Business Critical Services
      Apr 2016–Jul 2017
    • Vice President Technical Sales and Professional Services
      Oct 2015–Apr 2016
  • Apr 2015–Oct 2015· 6 mos
    • Vice President Technical Sales and Professional Services
      Apr 2015–Oct 2015
  • Jul 2004–2015· 10 yrs 6 mos
    • Vice President Business Critical and Support Services
      2013–2015
    • Sr. Director Business Critical Services
      2011–2013
    • Director Business Critical Services
      2009–2011
    • Director Global Enterprise Support
      Jul 2004–Oct 2009
    • Account Director
      2002–2004
  • 1997–2001· 4 yrs
    • Sr. Director Premium Support
      1997–2001

Education

Bachelor of Science (B.S.)

Computer Science

Rensselaer Polytechnic Institute

Executive Relationship Map

Reports To
Toni Pavlovich
Vice Chair & President
Chief Financial Officer
Chief Technology Officer
Chief Operating Officer

Executive Network Preview

BizKonnect has mapped this leadership network including reporting hierarchies, peer connections, and cross-functional relationships.

Verified Contact Information
Email & Direct Dial
Org Chart & Reporting Lines
Buying Committee Insights
AI-Powered Account Mapping

Skills & Expertise

20 of 20 skills
Change ManagementTeam LeadershipCRMLeadershipSaaSCustomer EngagementSolution SellingProgram ManagementContract NegotiationSecurityStrategic PlanningStrategic PartnershipsCross-functional Team LeadershipBusiness StrategyAccount ManagementProfessional ServicesSalesforce.comCommunication TrainingEnterprise SoftwareBusiness Development