TA
Experience17+ Years
LevelLeadership
Executive Overview
Seasoned executive with 14 years of work experience in the telecom sector. Currently, VP of Commercial Growth Services and Strategic Partnerships mandated to drive the growth and value creation through non-core services at the Commercial Cluster of stc, the incumbent telecom operator in Saudi Arabia and a world-class digital services provider.
Career Timeline
- stc KuwaitCurrentMar 2024–Present· 2 yrs 7 mos
- Member, Board of DirectorsCurrentMar 2024–Present
- IntigralCurrentMay 2023–Present· 3 yrs 5 mos
- Excom MemberCurrentMay 2023–Present
- stcCurrentJun 2009–Present· 17 yrs 4 mos
- Vice President, Commercial Growth Services and Strategic PartnershipsCurrentJul 2022–Present
- General Manager of Customer Experience & DigitalAug 2019–Mar 2024
- General Manager of Customer ExperienceAug 2016–Aug 2019
- Director of Customer Experience, Journey & TouchpointsNov 2014–Aug 2016
- Manager Loyalty ProgramsDec 2013–Oct 2014
- Transformation LeaderSep 2012–Feb 2013
- Manager, Customer Experience2012–Dec 2013
- Specialist, MarketingJun 2009–2012
Education
Strategic Marketing for Competitive Advantage
Business
Wharton Executive EducationCustomer-Focused Innotvation Program
Business
Stanford University Graduate School of BusinessLeading Digital Transformation & Innovation
Digital Transformation
INSEADExecutive Education
High Performance People Skills Program
London Business SchoolMaster's Degree
Master of Business Administration (MBA)
Missouri State UniversityBachelor's Degree
Accounting
King Faisal UniversityExecutive Relationship Map
Reports To
Turki Alnaim
Vice Chair & President
Chief Financial Officer
Chief Technology Officer
Chief Operating Officer
Skills & Expertise
Product ManagementTeam LeadershipCustomer Experience ManagementLeadershipCommunicationCustomer ExperienceManagementDigital StrategyTelecommunicationsMobile DevicesBusiness AnalysisProgram ManagementVASStrategyStrategic PlanningCustomer Experience TransformationBusiness StrategyCustomer Experience ConsultingTeam ManagementCustomer Experience Design