Vishal G.

Vishal G.

Global Head of Digital Technology | Transforming Insurance & Financial Services Through AI, Digital Platforms, Customer-Centric Experiences, and Operational Excellence

AIG•Charlotte, North Carolina, United States

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Experience28+ Years
LevelCXO

Executive Overview

As Global Head of Digital Technology at AIG, I lead global technology teams driving business transformation across insurance value chains. Currently I focus on AI, digital platforms, policy administration, data, application development, and modern engineering to accelerate growth, efficiency, operational resilience, and customer experience.With 27+ years of experience across Property & Casualty Insurance, Life Insurance, Banking, and Financial Services, including prior CIO responsibility, I have led global teams and enterprise transformations that modernize platforms, accelerate innovation, and deliver measurable business value. My leadership approach emphasizes aligning technology strategy and investments with business outcomes, fostering innovation, and building high-performing, future-ready organizations.Earlier in my career, I led digital channels technology supporting TIAA Life Insurance and TIAA Bank, providing direct experience across Life Insurance policyholder servicing, digital platforms, and integration with core policy administration capabilities. I hold an MBA from Duke University’s Fuqua School of Business, a Master’s degree in Information Technology from UNC Charlotte, and an Executive Certification in Digital Transformation from Stanford Graduate School of Business.Selected Achievements• Led global policy administration and insurance technology modernization initiatives.• Modernized broker, producer, underwriting, claims, and digital servicing ecosystems.• Established global technology delivery organizations and Agile operating models.• Built enterprise API and integration capabilities to improve connectivity, reuse, and agility.• Directed technology investments that enhanced customer, broker, and operational experiences while improving efficiency.

Career Timeline

Professional employment history
  • AIGCurrent
    Dec 2020–Present· 5 yrs 10 mos
    • Senior Vice President, Chief Information Officer, Global Technology DeliveryCurrent
      Dec 2020–Present
  • Aug 2016–Dec 2019· 3 yrs 4 mos
    • Global Head Of Digital Technology
      2021–Present
    • Senior Director, Head of Technology Delivery Commercial Insurance
      Aug 2016–Dec 2020
  • Jun 2012–Jul 2016· 4 yrs 1 mo
    • Head of Digital Channels Technology – TIAA Life Insurance & TIAA Bank
      Jun 2012–Jul 2016
    • Director, Digital IT Head of Channels Delivery- Web, Mobile and Bank API
      Jun 2012–Jul 2016
  • Jul 2010–Jun 2012· 1 yr 11 mos
    • Senior Development Manager - Banking Channels
      Jul 2010–Jun 2012
  • Sep 2006–Jul 2010· 3 yrs 10 mos
    • Technical Manager Digital Development and Delivery
      Sep 2006–Jul 2010
  • Aug 2000–Aug 2006· 6 yrs
    • Senior Lead, Technical
      Aug 2000–Aug 2006
  • Jun 1998–Jul 2000· 2 yrs 1 mo
    • Software Engineer
      Jun 1998–Jul 2000

Education

Certificate - Digital Transformation

Stanford University Graduate School of Business

Master of Business Administration (M.B.A.)

Strategy

Duke University - The Fuqua School of Business

Masters

Information Technology

University of North Carolina at Charlotte

High School

Kendriya Vidyalaya

Bachelor of Engineering (BE)

Computer Science

Amravati University

Executive Relationship Map

Reports To
Vishal G.
Vice Chair & President
Chief Financial Officer
Chief Technology Officer
Chief Operating Officer

Executive Network Preview

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Skills & Expertise

21 of 21 skills
EngineeringOnline BankingTeam LeadershipLife InsuranceOpening New AccountsCloud DevelopmentB2B2CApplication Programming Interfaces (API)Payment SystemsMobile Application DevelopmentMobile ApplicationsFinancial ServicesTechnical LeadershipLegacy ModernizationGlobal DeliveryBusiness-to-Business (B2B)API DevelopmentContinuous Delivery (CD)InsuranceD2CCustomer Portal