Vishal G.
Global Head of Digital Technology | Transforming Insurance & Financial Services Through AI, Digital Platforms, Customer-Centric Experiences, and Operational Excellence
AIG•Charlotte, North Carolina, United States
View LinkedIn ProfileExecutive Overview
As Global Head of Digital Technology at AIG, I lead global technology teams driving business transformation across insurance value chains. Currently I focus on AI, digital platforms, policy administration, data, application development, and modern engineering to accelerate growth, efficiency, operational resilience, and customer experience.With 27+ years of experience across Property & Casualty Insurance, Life Insurance, Banking, and Financial Services, including prior CIO responsibility, I have led global teams and enterprise transformations that modernize platforms, accelerate innovation, and deliver measurable business value. My leadership approach emphasizes aligning technology strategy and investments with business outcomes, fostering innovation, and building high-performing, future-ready organizations.Earlier in my career, I led digital channels technology supporting TIAA Life Insurance and TIAA Bank, providing direct experience across Life Insurance policyholder servicing, digital platforms, and integration with core policy administration capabilities. I hold an MBA from Duke University’s Fuqua School of Business, a Master’s degree in Information Technology from UNC Charlotte, and an Executive Certification in Digital Transformation from Stanford Graduate School of Business.Selected Achievements• Led global policy administration and insurance technology modernization initiatives.• Modernized broker, producer, underwriting, claims, and digital servicing ecosystems.• Established global technology delivery organizations and Agile operating models.• Built enterprise API and integration capabilities to improve connectivity, reuse, and agility.• Directed technology investments that enhanced customer, broker, and operational experiences while improving efficiency.
Career Timeline
- AIGCurrentDec 2020–Present· 5 yrs 10 mos
- Senior Vice President, Chief Information Officer, Global Technology DeliveryCurrentDec 2020–Present
- Aug 2016–Dec 2019· 3 yrs 4 mos
- Global Head Of Digital Technology2021–Present
- Senior Director, Head of Technology Delivery Commercial InsuranceAug 2016–Dec 2020
- Jun 2012–Jul 2016· 4 yrs 1 mo
- Head of Digital Channels Technology – TIAA Life Insurance & TIAA BankJun 2012–Jul 2016
- Director, Digital IT Head of Channels Delivery- Web, Mobile and Bank APIJun 2012–Jul 2016
- Jul 2010–Jun 2012· 1 yr 11 mos
- Senior Development Manager - Banking ChannelsJul 2010–Jun 2012
- Sep 2006–Jul 2010· 3 yrs 10 mos
- Technical Manager Digital Development and DeliverySep 2006–Jul 2010
- Aug 2000–Aug 2006· 6 yrs
- Senior Lead, TechnicalAug 2000–Aug 2006
- Jun 1998–Jul 2000· 2 yrs 1 mo
- Software EngineerJun 1998–Jul 2000
Education
Certificate - Digital Transformation
Stanford University Graduate School of BusinessMaster of Business Administration (M.B.A.)
Strategy
Duke University - The Fuqua School of BusinessMasters
Information Technology
University of North Carolina at CharlotteHigh School
Kendriya VidyalayaBachelor of Engineering (BE)
Computer Science
Amravati University