Will Stackpole

Senior IT Infrastructure Leader with proven experience within the Financial Services, IT Services and Retail/Mail-order industries. Recognized as a strong change leader with a focus on core competencies that create a high performing culture. Track record of turning around organizations that require significant improvements in the areas of service delivery, customer satisfaction and expense reductions. Strengths include: • Negotiating and leading large outsourcing engagements • Driving accountability • Building effective relationships • Leading change • Creating and sustaining operational excellence • Acting with integrity • Promoting a collaborative work environment The past 5 years of my career have been focused on bring the infrastructure team out from the “back office” and transforming it into a broker of services organization – with an emphasis on managed services as opposed to buying hardware and software and tying up capital resources. The results have been an infrastructure organization that is viewed by the lines of business as a strong strategic partner that improved system stability by over 45%, reduced expenses by 10-15% year over year and went “on the offense” to deliver and train employees on collaboration and interaction tools.