CIBC

Manages a team of 80+ Employees Globally • Accountable for all End User Engineering and L2 Support for Capital Markets, Asset Management Capital Markets Trading, Simplii Financial and Wood Gundy Wealth Management across North America • Desktop management tools (SCCM, OSD), Application Packaging and L3 Support functions • Accountable for all Trade Floor operations support in Canada, US and UK for Capital Markets, Risk Management, Treasury and Wealth Management • Manage and support the HP Blade Workstation, Moonshot Cartridge Computing located in the data centers • Primary technical support contact and accountability to support all of the video and audio conferencing systems, 3000 mobile devices, 500 IPC turrets, Cisco IP Phones • Created and Manage the Tier 1 request service at CIBC providing all request management for our high availability clients in our Trading and Asset Management divisions in North America • Lead the team responsible for all Vulnerability Management remediation associated to 70000 desktops • Lead the team accountable for the management of all security tools related to the desktop platform (Blanco, McAfee, Carbon Black) • Work with Privacy, Corporate HR, Information Security, Audit and Business Compliance on all investigations • Develop and implement Trade floor compute strategy for all Capital Markets locations globally • Acts as a trusted advisor to senior business leaders for making decisions and implementing strategic initiatives and dealing with regulators • Successful management of programs with emphasis on high risk or business risk management • Technology Lead for all COVID 19 requirements for the Capital Markets Business to ensure over 3000 Traders and Support staff were able to work from home and continue to support our external clients throughout the Pandemic • Lead the implementation of Aruba RAP technology to all key Traders in North America to support both their End User Compute and Telecom Technology