FedEx

Managing Director – Information Technology for Middle East, Indian Subcontinent and Africa region supporting 60 countries with an organisation of 12 managers based in India, Middle East and Africa supported by 150 team members (excluding vendors). Played pivotal role in multiple organisational transformation programs achieving strategic outcomes Designed and implemented a lean, efficient and customer centric IT organization framework, merging capabilities from acquired organizations and co-sourcing with vendors deriving maximum cost effectiveness whilst creating a highly engaged employee workforce with negligible attrition rate. Successfully executed go to market strategy and seamless integration of the logistics, distribution and express business of multiple acquired companies and vendors in Middle East, Indian Subcontinent and Africa. Promoted innovation leading to development of several first of kind creative solutions which have been widely adopted across regions leading to reduced costs, increased customer satisfaction, grow revenue and enhancement of operations productivity through process automation Devised IT strategy for Supply Chain and Clearance which led to customization and deployment of suite of corporate applications enabling supply chain capabilities for our customers Established service desk supporting one of the largest IT infrastructure landscape and operations. Led exponential growth of customer automation and digital adoption in the region. Established advanced customer solutions support helpdesk supporting multiple regions.

Global leader with visionary approach to cutting edge analytics and technology

Global Attack Surface Management Global Cyber Risk Posture Management InfoSec Head of International Agentic Automation