Gupshup

IT Services and IT ConsultingSan Francisco, California, United States

Est. 2004Privately Held984 Employees

Employees

~984

Founded

2004

Overview Org Chart Executives Business Focus Areas

About Gupshup

Gupshup is the premier platform for creating and deploying Conversational AI Agents that are trained for specific industries, catering to businesses in marketing, commerce, and support. The Gupshup Conversation Cloud facilitates multimodal interactions through industry-specific AI agents, enabling businesses to launch quickly across various channels such as Voice, WhatsApp, RCS, Web, Mobile Apps, and others. Relied upon by over 100,000 customers in more than 130 countries spanning various sectors, Gupshup manages upwards of 120 billion conversational messages each year. The company collaborates with numerous leading brands across industries like e-commerce, retail, payments, fintech, media, travel, automotive, and banking, aiming to deliver transformative conversational experiences that boost growth and reduce expenses.

Key Facts

Approximately 984 employees globally

Headquartered in San Francisco, California, United States

Operates in IT Services and IT Consulting

Founded in 2004

Executive Leadership Team

Beerud Sheth

Co-Founder and Chief Executive Officer

Since 2005

Gaurav Kachhawa

Chief Product Officer

Since 2021

Ravi Dugar

Group Chief Financial Officer

Since 2026

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Gupshup Executive Leadership Team

Beerud Sheth

Co-Founder and Chief Executive Officer

Gupshup is a smart messaging platform that enables developers to build messaging services and bots that work across all channels. Gupshup offers a single-API that makes it easy for enterprises to engage their customers over both SMS and IP messaging channels. It offers bot developers cross-platform APIs, hosting, monitoring, and related services for bot building. Gupshup has delivered over 250 billion messages and supports over 4 billion messages per month. It is being used by ~30,000 developers worldwide.

Since 2005

Gaurav Kachhawa

Chief Product Officer

Leading Product, Growth, and Partnerships at Gupshup.ai, a leading Conversational AI unicorn. Driving 0-to-1 strategy and execution for our Agentic AI and Conversation Cloud SaaS products. Scaling our omni-channel platform empowering over 50k businesses to engage with their customers on WhatsApp, RCS, SMS, and Voice. Deep in AI stack as we deploy Enterprise AI Agents that automate workflows, drive sales and deliver 24/7 support across multiple industries

Since 2021

Ravi Dugar

Group Chief Financial Officer

Heading the Finance and Accounts function at Gupshup. Gupshup is a leading conversational AI platform for marketing, commerce, and support automation. Trusted by 50,000+ customers in 130+ countries across industries, Gupshup handles 120 Billion+ messages annually. Gupshup is backed by some of the marquee investors like Tiger Global, Globespan, Fidelity, EvolutionX, etc.

Since 2026

Business Focus Areas

Identified by BizNLP

Business Focus Areas

Chatbot Analytics & InsightsInstagram Messaging APIConversational EngagementGenerative AINLP & NLU in ChatbotsKnowledge Integration & Agent CopilotMulti-Channel Conversational AIAI Agents for MarketingAI Agents for SalesAgent AssistWhatsapp MarketingVoice AIConversational AIClick to WhatsApp AdsAI Chatbotsvirtual agentRich communication services (RCS)conversational marketingWhatsapp Business APIAI-Powered ConversationsWhatsApp Campaign ManagementAI Agents for Customer SupportMessaging APIsCustom LLM Integrationconversation cloudEnd-to-End Conversation JourneysWorkflow Automation via Messaging

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Gupshup Org Chart & Organizational Structure

Gupshup, a conversational AI and messaging platform, is led by Co-Founder and CEO Beerud Sheth at the organization’s root level. Under Sheth’s leadership, two core job functions structure the executive team: Product and Finance. Gaurav Kachhawa serves as Chief Product Officer, heading the Product function. Within the Finance function, Ravi Dugar holds the role of Group Chief Financial Officer, overseeing the company’s financial operations.