Ajay Deshmukh

Ajay Deshmukh

Chief Information Officer at ITC Infotech

ITC InfotechBengaluru, Karnataka, India

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Experience28+ Years
LevelCXO

Executive Overview

• PMP Certified, 18+years, currently in CIO Function • Managing 300+ enterprise applications used globally by 1.8 lac employees • Key transformational initiatives : - Streamlined huge gaps in Identity and Access Management and brought process as per SOX requirements - Introduced new myWipro Beta - an enterprise portal having simplified, modernized apps using design thinking concepts and mobile first design - Took over global applications support catering to 35k tickets per month handled by full fledged Service Desk team and brought SLA within norms in first quarter - Led merger of one Wipro division with Global Business Enterprise with activities spanning across process and system consolidation, data migration and hyper care post cutover - Contributed to enterprise data migration charter from SAP SoH to S4H, as a part of a mega program to redefine enterprise processes - Implemented IT initiatives to enable employees to Work From Anywhere (WFX) during Covid times - Successfully completed IT alignment to the new organization structure announced by new CEO • Exposure to processes - hire to retire, lead to order, order to cash and procure to pay • Active participation in preparation of yearly Strat & Ops plan, budgeting for Capex/Revex, Headcount • Sub-contracting of Support & Maintenance of applications to a vendor organization smoothly • Facilitation and participation in Steering Committee Meetings to finalize strategic decisions Product Based Delivery Management Activities • Incident & Problem Management • Build Management • Release Planning • Release Management • Patch Updates • 24x7 Support Project Based Activities • Exposure to PMP way of executing projects • Exposure to working in and executing Fixed Price and T&M contracts • Vendor Management (tracking SLA based delivery) • People Management – Recruiting, Appraisals, Rewards and Recognition • Risk planning and tracking

Career Timeline

Professional employment history
  • Nov 2024–Present· 1 yr 10 mos
    • Chief Information OfficerCurrent
      Nov 2024–Present
  • Dec 2021–Dec 2024· 3 yrs
    • VP and Global Head of Enterprise Applications
      Dec 2021–Dec 2024
  • Feb 2006–Dec 2021· 15 yrs 10 mos
    • GM - CIO Function, Global Application Support
      Feb 2006–Dec 2021
  • Apr 2003–2006· 2 yrs 9 mos
    • Project Manager, Information Technology
      Apr 2003–2006
    • Lead, Technical Support
      1998–2002

Education

Computer/Information Technology Administration and Management

Post Graduation

Executive Relationship Map

Reports To
Ajay Deshmukh
Vice Chair & President
Chief Financial Officer
Chief Technology Officer
Chief Operating Officer

Executive Network Preview

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Skills & Expertise

10 of 10 skills
Program Delivery ManagementService DeliverySoftware Development Life Cycle (SDLC)PL/SQLServer AdministrationConvincing PeopleEnterprise Content ManagementVendor ManagementGlobal Application SupportManagement