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Ahmed Dawoud

Ahmed Dawoud

MS Chief Operating Officer at Ericsson

Ericsson•Egypt

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Experience19+ Years
LevelCXO

Executive Overview

Seeking a challenging and rewarding career opportunity where my skills can be best utilized in the Telecom field with my communication engineering, management experience and academic background. Strong Customer Service Skills and Sense of Urgency. Worked in a 24/7 environments and have the ability to handle pressure.

Career Timeline

Professional employment history
  • EricssonCurrent
    Oct 2010–Present· 16 yrs
    • Chief Operating Officer, MSCurrent
      Oct 2020–Present
    • MSIP Assurance Operation Director
      May 2019–Oct 2020
    • Senior Manager Customer Support
      Oct 2017–Apr 2019
    • Head of S&R RMEA CUIRAN
      Feb 2017–Sep 2017
    • Lead Service Delivery Manager
      Jul 2013–2017
    • Experienced Certified Service Delivery Manager
      Oct 2010–Jul 2013
  • Ericsson
    Nov 2007–Aug 2010· 2 yrs 9 mos
    • Charging System & RM Support Engineer (Mobinil 25 Millions Subscribers IN SWAP)
      Sep 2009–Aug 2010
    • EOT Project Back Office Operation Engineer in Charging System & Revenue Management
      Nov 2007–Sep 2009
  • Orange
    Nov 2006–Nov 2007· 1 yr
    • Engineer, Operations
      Nov 2006–Nov 2007

Education

Bsc

Communications Engineer

Arab Academy for Science, Technology and Maritime Transport

Bsc

Communications Engineer

San George Language

Executive Relationship Map

Reports To
Ahmed Dawoud
Vice Chair & President
Chief Financial Officer
Chief Technology Officer
Chief Operating Officer

Executive Network Preview

BizKonnect has mapped this leadership network including reporting hierarchies, peer connections, and cross-functional relationships.

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Skills & Expertise

20 of 20 skills
Project ManagementTeamworkTransparencyLeadershipCustomer ExperienceBusiness PlanningRoot Cause AnalysisService Delivery ManagementCollaborative Problem SolvingDelivery ManagementProcurementStrategic PartnershipsProject DeliveryProblem SolvingConflict ResolutionCustomer SatisfactionStakeholder EngagementTeam ManagementCost ControlSituational Awareness