Executive Overview
Over 25+ years of experience in the ITES Industry. Experience with running strong Delivery centres for complex accounts across Education, Financial, Technical and Telecom Verticals for various geographies - India, Philippines, Guatemala, US, UK, China & Japan. Experience of handling FTE base of over 3000 employees. Responsible for end to end delivery to the client, creating overall strategy and vision for the accounts, ensuring profitability of the account and creating growth avenues by ensuring best-in-class delivery, business transformation through technology, innovation and value addition for the clients. Specialized Skills Client handling, Financial Delivery, Metric delivery, Transformation, Resource Optimisation, Change Management Retention. Domain Experience Financial Services, Technical Operations,Telecommunications, Edutech, Retail Functions Operations, Program Management, Client Services, Transformation
Career Timeline
- AccentureCurrentOct 2025–Present· 1 yr
- Managing DirectorCurrentOct 2025–Present
- Apr 2021–Oct 2025· 4 yrs 6 mos
- Vice President, Global Service DeliveryApr 2024–Oct 2025
- Associate Vice PresidentApr 2021–Mar 2024
- Feb 2016–Mar 2021· 5 yrs 1 mo
- Director Operations/Service DeliveryFeb 2016–Mar 2021
- Feb 2002–2016· 13 yrs 11 mos
- Senior Manager Program Management/Client ServicesAug 2014–2016
- Senior Manager, OperationsNov 2010–Jul 2014
- Manager, OperationsAug 2006–Oct 2010
- Manager, TeamOct 2003–Jul 2006
- Floor Technical LeaderFeb 2003–Sep 2003
- Technical Support OfficerFeb 2002–2003
- Sep 2001–Feb 2002· 5 mos
- Customer Care OfficerSep 2001–Feb 2002
- 2000–Sep 2001· 1 yr 8 mos
- Trainee Programmer2001–Sep 2001
- Engineer, Site2000–Dec 2000
Education
PGDBA
Human Resources
Symbiosis Centre for Distance LearningB Com (Hons)
Commerce
Gargi College, Delhi University