Arturo Grapa

Managing Director for the Digital Enterprise, with over 30 years of international experience leading multinational, culturally diverse, high performing teams in a dynamic environment of high pressure and constant change. • A senior Information Technology executive with a proven track record of success in defining and executing strategic, tactical and operational plans. • A trusted partner that values developing global, regional and local relationships with internal and external business and technology partners, in support of key business objectives. • Experienced in all aspects of IT including business relationship management, architecture design, project management, application development, information security, risk management, infrastructure engineering, service management, and technology operations. • With an exacting focus on quality, timeliness, reliability and cost effectiveness of business aligned IT services. • Driven, energetic, dependable and highly motivated team leader focused on achieving results. • A senior executive keen to the value of team building and talent acquisition, retention and development in a positive working environment through effective communication, listening, and feedback. • Leads by example within a framework of the highest ethical, moral and professional standards. KEY METRICS • Managed international teams of 850+ employees and suppliers across multiple regions, countries and time zones. • Responsible for teams and locations in 23+ countries in the Americas region, including the United States, Canada, Mexico, Brazil, Colombia and Argentina. • Responsible for operational budget of $380+ million USD and project budget exceeding $400 million USD. • Significantly improved customer satisfaction, technology service levels and employee engagement in all roles taken on.