Arun Chandra

I lead enterprise transformations driven by the conviction that the era of AI experimentation is over and AI is now a core operational imperative. As COO at NICE, a former CEO, and a senior executive across iconic brands including Disney, Meta, and Hewlett Packard, I pair technical roots with years of general management to set long-range strategy and convert it into high-velocity execution for sustained operating leverage: • AI-DRIVEN ENTERPRISE TRANSFORMATION (NICE): As COO, leading enterprise-wide transformation to achieve organizational simplicity, speed, and customer-centricity. Direct the Transformation Management Office, Global Marketing, Global Partnerships, Global Revenue Operations, Customer Success & Services, and Enterprise IT to embed AI as the company’s internal operating system and scale our enterprise "AI Factory".• AI-ENABLED OPERATIONAL MODERNIZATION (DISNEY): Spearheaded the modernization of the customer experience function for Disney's streaming brands serving over 200 million subscribers. Deployed AI-driven service strategies, simplified the operating model across thousands of agents, and rationalized the global footprint to positively impact the P&L by tens of millions of dollars.• SCALED GLOBAL OPERATIONS (META): Recruited by Meta to design and scale a global shared services engine operating 24/7 across 45 worldwide locations. Scaled operations to tens of thousands of personnel managing millions of daily transactions, driving double-digit efficiencies across a multibillion-dollar budget while ensuring uninterrupted business continuity during global disruptions.• STRUCTURAL TRANSFORMATION & MARGIN EXPANSION (HP, HPE): Conceived and directed enterprise-wide turnaround programs at HP that delivered multi-hundred-million-dollar annual margin and cash flow improvements (work published as a Stanford Graduate School of Business Case Study). Promoted to HPE’s Operating Committee to lead global operations and served as Chairman of H3C to establish a multibillion-dollar joint venture in China that generated double-digit revenue and margin growth.I approach complex operational challenges with systems thinking, a disciplined 80/20 approach, and a rapid execution cadence using empowered, high-performing teams that execute with clarity and conviction. Beyond executive operating leadership, I maintain an active commitment to corporate governance, executive stewardship, and long-standing support for academic and diversity-focused institutions.