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NiCE

Software DevelopmentHoboken, New Jersey, United States
Public Company13,295 Employees
Employees
~13,295

About NiCE

Key Facts
Approximately 13,295 employees globally
Headquartered in Hoboken, New Jersey, United States
Operates in Software Development

Executive Leadership Team

Arun Chandra
Arun Chandra
Chief Operating Officer
Since 2026
Scott Russell
Scott Russell
Chief Executive Officer
Since 2025

Organizational Chart — Preview

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NiCE Executive Leadership Team

Arun Chandra
Arun Chandra
Chief Operating Officer
Driving enterprise-wide AI transformation, commercial success, and operational architecture for NiCE, a global CX AI software leader. Mandated with driving structural simplicity, organizational agility, and efficiency through business re-engineering and embedding AI as the company’s internal operating system. Lead an integrated global organization spanning the Transformation Management Office, Global Marketing, Global Partnerships, Global Revenue Operations, Customer Success & Services, Enterprise IT, and Strategic Hub Operations. • ENTERPRISE TRANSFORMATION & INTERNAL AI ("AI as the Company OS"): Established and direct the Transformation Management Office to institutionalize AI across core business workflows to accelerate organizational agility, eliminate cross-functional friction, and drive sustained operating leverage. • COMMERCIAL SUCCESS: Direct Global Marketing, Global Partnerships, Global Revenue Operations, and Customer Success & Services to align market positioning, partner ecosystem co-innovation, and customer lifecycle execution into a unified growth engine. • DIGITAL BACKBONE & “AI FACTORY”: Oversee Enterprise IT, modernizing legacy enterprise systems and architecting the secure technical infrastructure required to deploy internal AI and autonomous workflows at scale. • GLOBAL CENTERS OF EXCELLENCE & SCALE: Steer executive and administrative oversight for major corporate hubs in India and the Philippines, optimizing operational cost structures, talent scale, and multi-region business continuity.
Since 2026
Scott Russell
Scott Russell
Chief Executive Officer
Since 2025

Business Focus Areas

Identified by BizNLP
Business Focus Areas
CCaaSWorkforce OptimizationCustomer Service AutomationWorkforce Augmentationcustomer experiencecloudWorkforce Engagement ManagementDigital Self ServiceProactive Customer Outreachartificial intelligenceMulti-Channel Interactions RecordingCustomer Journey SolutionsOmnichannel RecordingReal-time Authentication
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NiCE Org Chart & Organizational Structure

Frequently Asked Questions

7 questions

What does NiCE's BizKonnect profile actually show?

An overview with industry, headquarters, employee count, and public/private status; an About section describing the business; Key Facts; an Executive Leadership Team list; and a preview of the OrgKonnect's GenAI-powered org chart built by BizKonnect.

Can I see NiCE's complete org chart here, or just part of it?

You get a free preview of the top-level structure and business units, generated by BizKonnect's GenAI-powered org chart engine; the full chart with reporting lines and direct contacts unlocks via "Get Free Access to Full Org Chart."

How is NiCE's organizational structure mapped on BizKonnect?

NiCE's hierarchy is broken into functional departments IT, Finance, Commercial Sales, Operations and distinct business units, with GenAI-powered interactive org charts mapping reporting lines directly up to the CXOs.

Does the page show which executive oversees which function?

Yes, functions like Finance, Sales, Operations, and Information Technology are each tied to a named executive and their title, based on NiCE's reported leadership structure.

Is executive tenure information included?

Each leader's profile shows how long they've held their role, marked "Since [year]," so you can see how recently NiCE's leadership team has changed.

How do NiCE's GenAI-powered org charts support Account-Based Marketing (ABM)?

The visual maps break down multi-person buying centers within NiCE, helping ABM teams identify actual budget owners, understand peer reporting relationships, and run multi-threaded outreach without getting stuck behind gatekeepers.

Are there other companies worth researching alongside NiCE?

Yes, a "Similar Companies" section links to comparable organizations in the same industry, generated by GenAI industry clustering to help expand your target account lists.