About ServiceNow
ServiceNow (NYSE: NOW) helps organizations worldwide operate more effectively. Our cloud platform and offerings enable companies to digitize and consolidate their operations, discovering more intelligent, efficient, and improved approaches to streamline workflows. This enhances connectivity, innovation, and flexibility for both employees and customers. Together, we can shape the future we envision. The world relies on ServiceNow. For additional details, go to www.servicenow.com.
Executive Leadership Team
Organizational Chart — Preview
ServiceNow Executive Leadership Team
Business Focus Areas
ServiceNow Org Chart & Organizational Structure
ServiceNow, a leading enterprise software company, is led by Chairman and CEO Bill McDermott. The organizational structure under his leadership includes Vice Chairman Nick Tzitzon, as well as distinct business units and job functions that oversee various aspects of the company's operations. Within the company's India business unit, Kulmeet Bawa serves as Group Vice President and Managing Director for India and SAARC. ServiceNow's Information Technology function is subdivided into several sub-functions. Under Digital Transformation and Innovation, Kellie Romack holds the role of Chief Information and Digital Officer, alongside Vishy Gopalakrishnan as Chief Transformation Officer. The Enterprise Architecture sub-function includes Jyoti Chawla as Chief Technology Officer. Vijay Kotu serves as Chief Analytics Officer within Data Management and Analytics, while Ben de Bont is the Chief Information Security Officer for Information Security. The Strategy job function includes Hala Zeine as Chief Strategy Officer. Customer Experience is led by Chris Bedi as Chief Customer Officer. Under Finance, Gina Mastantuono is President and Chief Financial Officer, and Colin Fleming serves as Executive Vice President and Chief Marketing Officer within the Marketing function. Additionally, Clare Coleman is a Member of the Advisory Board under the Others function.
Frequently Asked Questions
What does ServiceNow's BizKonnect profile actually show?
An overview with industry, headquarters, employee count, and public/private status; an About section describing the business; Key Facts; an Executive Leadership Team list; and a preview of the OrgKonnect's GenAI-powered org chart built by BizKonnect.
Can I see ServiceNow's complete org chart here, or just part of it?
You get a free preview of the top-level structure and business units, generated by BizKonnect's GenAI-powered org chart engine; the full chart with reporting lines and direct contacts unlocks via "Get Free Access to Full Org Chart."
How is ServiceNow's organizational structure mapped on BizKonnect?
ServiceNow's hierarchy is broken into functional departments IT, Finance, Commercial Sales, Operations and distinct business units, with GenAI-powered interactive org charts mapping reporting lines directly up to the CXOs.
Does the page show which executive oversees which function?
Yes, functions like Finance, Sales, Operations, and Information Technology are each tied to a named executive and their title, based on ServiceNow's reported leadership structure.
Is executive tenure information included?
Each leader's profile shows how long they've held their role, marked "Since [year]," so you can see how recently ServiceNow's leadership team has changed.
How do ServiceNow's GenAI-powered org charts support Account-Based Marketing (ABM)?
The visual maps break down multi-person buying centers within ServiceNow, helping ABM teams identify actual budget owners, understand peer reporting relationships, and run multi-threaded outreach without getting stuck behind gatekeepers.
Are there other companies worth researching alongside ServiceNow?
Yes, a "Similar Companies" section links to comparable organizations in the same industry, generated by GenAI industry clustering to help expand your target account lists.