Executive Overview
As Chief Customer Officer, I am dedicated to helping customers maximize value across their entire journey with ServiceNow to accelerate business transformation. Previously I served as ServiceNow’s Chief Digital Information Officer from 2015 to 2024, where I led the company’s digital transformation and AI journey to drive growth and create scale. In my role as CCO, I lead ServiceNow’s Chief Transformation Office and our Digital Technology and Security teams. My focus is on guiding customers through their AI and GenAI implementations and creating faster time to value on the ServiceNow Platform. Additionally, in partnership with my Digital Technology team we are helping shape the ServiceNow Platform direction—as both a product incubator and revenue generator. I have focused much of my career on digital transformation, advanced automation, and practical AI/ML adoption in the enterprise, and have worked closely with many of the world’s leading CIOs to address key industry issues.
Career Timeline
- Menlo VenturesCurrentOct 2020–Present· 5 yrs 11 mos
- CxO Advisory BoardCurrentOct 2020–Present
- Glilot Capital PartnersCurrentApr 2020–Present· 6 yrs 5 mos
- Technology Advisory CommitteeCurrentApr 2020–Present
- ServiceNowCurrentSep 2015–Present· 11 yrs
- Chief Customer OfficerCurrentMay 2024–Present
- Chief Information and Digital OfficerSep 2015–May 2024
- Jun 2014–Jun 2018· 4 yrs
- AdvisorJun 2014–Jun 2018
- Aug 2011–Apr 2015· 3 yrs 8 mos
- CIOAug 2011–Apr 2015
- Apr 2002–Aug 2011· 9 yrs 4 mos
- VP, CTO Office2011–Aug 2011
- Chief Information Officer, Vice PresidentFeb 2009–Dec 2010
- VP, Corporate Development2008–Feb 2009
- VP, Global HR OperationsFeb 2007–2008
- Director, MISApr 2002–Feb 2007
- 1996–2002· 6 yrs
- Consultant to Senior Manager1996–2002
Education
Bachelors
Computer Engineering
University of Michigan