Bill McDermott

Bill McDermott

Chairman and CEO at ServiceNow

Figma

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Experience26+ Years
LevelLeadership

Executive Overview

Bill McDermott is Chairman and Chief Executive Officer of ServiceNow – the company with the fastest organic growth in the history of enterprise software. Since Bill joined in late 2019, ServiceNow has more than tripled full-year revenues, while landing for the first time on the Fortune 500 list. Over the past 6 years Bill and the ServiceNow engineering team have led the most ambitious Agentic AI roadmap in the enterprise software industry. Under his leadership, ServiceNow has become the AI Platform for Business Transformation – connecting people, process, data, and devices. He has united all 27k+ ServiceNow employees under one aspiration: to become the AI Defining Enterprise Software Company of the 21st Century. Before ServiceNow, he was CEO of SAP, the largest European software company. During his tenure, SAP's market value increased from $39 billion to $175 billion. Author of the National Bestseller, Winners Dream, Bill is known for his relentless focus on customer relationships. He is one of the most admired leaders in business, with a successful career spanning iconic brands such as Xerox, Gartner, and Siebel Systems. Currently, Bill serves on the board of directors of Figma, Intuit, and Zoom.

Career Timeline

Professional employment history
  • IntuitCurrent
    Nov 2025–Present· 10 mos
    • Member, Board of DirectorsCurrent
      Nov 2025–Present
  • FigmaCurrent
    Jul 2025–Present· 1 yr 2 mos
    • Member, Board of DirectorsCurrent
      Jul 2025–Present
  • ZoomCurrent
    Mar 2022–Present· 4 yrs 6 mos
    • Member, Board of DirectorsCurrent
      Mar 2022–Present
  • ServiceNowCurrent
    Nov 2019–Present· 6 yrs 10 mos
    • Chief Executive Officer, ChairmanCurrent
      Oct 2022–Present
    • Member, Board of Directors
      Nov 2019–Present
    • President and Chief Executive Officer
      Nov 2019–Oct 2022
  • Sep 2020–Apr 2023· 2 yrs 7 mos
    • Member, Board of Directors
      Sep 2020–Apr 2023
  • Apr 2016–Oct 2019· 3 yrs 6 mos
    • Member, Board of Directors
      Apr 2016–Oct 2019
  • 2010–Oct 2019· 9 yrs 9 mos
    • Chief Executive Officer
      2010–Oct 2019
  • Jul 2007–Oct 2019· 12 yrs 3 mos
    • Member, Board of Directors
      Jul 2007–Oct 2019
  • Aug 2005–Oct 2019· 14 yrs 2 mos
    • Member, Board of Directors
      Aug 2005–Oct 2019
  • 2000–2001· 1 yr
    • President
      2000–2001

Education

Master of Business Administration (MBA)

Northwestern University - Kellogg School of Management

Bachelor's degree

Dowling College

Executive Development Program

The Wharton School

Executive Relationship Map

Reports To
Bill McDermott
Vice Chair & President
Chief Financial Officer
Chief Technology Officer
Chief Operating Officer

Executive Network Preview

BizKonnect has mapped this leadership network including reporting hierarchies, peer connections, and cross-functional relationships.

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Skills & Expertise

12 of 12 skills
Cloud ComputingBusiness IntelligenceERPStrategyProject ManagementStrategic PartnershipsLeadershipSaaSEnterprise SoftwareManagementBusiness DevelopmentSales