Executive Overview
Bill McDermott is Chairman and Chief Executive Officer of ServiceNow – the company with the fastest organic growth in the history of enterprise software. Since Bill joined in late 2019, ServiceNow has more than tripled full-year revenues, while landing for the first time on the Fortune 500 list. Over the past 6 years Bill and the ServiceNow engineering team have led the most ambitious Agentic AI roadmap in the enterprise software industry. Under his leadership, ServiceNow has become the AI Platform for Business Transformation – connecting people, process, data, and devices. He has united all 27k+ ServiceNow employees under one aspiration: to become the AI Defining Enterprise Software Company of the 21st Century. Before ServiceNow, he was CEO of SAP, the largest European software company. During his tenure, SAP's market value increased from $39 billion to $175 billion. Author of the National Bestseller, Winners Dream, Bill is known for his relentless focus on customer relationships. He is one of the most admired leaders in business, with a successful career spanning iconic brands such as Xerox, Gartner, and Siebel Systems. Currently, Bill serves on the board of directors of Figma, Intuit, and Zoom.
Career Timeline
- IntuitCurrentNov 2025–Present· 10 mos
- Member, Board of DirectorsCurrentNov 2025–Present
- FigmaCurrentJul 2025–Present· 1 yr 2 mos
- Member, Board of DirectorsCurrentJul 2025–Present
- ZoomCurrentMar 2022–Present· 4 yrs 6 mos
- Member, Board of DirectorsCurrentMar 2022–Present
- ServiceNowCurrentNov 2019–Present· 6 yrs 10 mos
- Chief Executive Officer, ChairmanCurrentOct 2022–Present
- Member, Board of DirectorsNov 2019–Present
- President and Chief Executive OfficerNov 2019–Oct 2022
- Sep 2020–Apr 2023· 2 yrs 7 mos
- Member, Board of DirectorsSep 2020–Apr 2023
- Apr 2016–Oct 2019· 3 yrs 6 mos
- Member, Board of DirectorsApr 2016–Oct 2019
- 2010–Oct 2019· 9 yrs 9 mos
- Chief Executive Officer2010–Oct 2019
- Jul 2007–Oct 2019· 12 yrs 3 mos
- Member, Board of DirectorsJul 2007–Oct 2019
- Aug 2005–Oct 2019· 14 yrs 2 mos
- Member, Board of DirectorsAug 2005–Oct 2019
- 2000–2001· 1 yr
- President2000–2001