Bala Visalatha

Bala Visalatha is an experienced business executive with a strong record of accelerating profitable growth in Omni-channel Retail and Financial Services industries. Proven expertise in business strategy, digital & eCommerce, store operations, omni-channel merchandising, marketing & loyalty, proposition development, product management, and organizational change management. Currently, as a company officer and leadership council member, Bala helps shape Walgreens’ strategic direction and directly lead certain key operational priorities like modernizing customer experience. As Senior Vice President and Chief Experience & Growth Officer of Walgreens U.S., Bala leads a large team running 1. fast growing retail products & Pharmacy digital business (P&L); 2. Marketing (Brand, Creative, Media, Performance Marketing, and CRM); 3. 100M+ member base myWalgreens loyalty program; 4. large retail media business; 5. enterprise product management; and 6. Store Operations Support (Labor, Planning, Business Communications, etc.). Strong team leader capable of gaining trust and encouraging diverse groups to challenge mainstream thinking, step outside of their comfort zones, and formulate and execute growth strategies.