Biren Fondekar

Biren Fondekar is the Head of Customer Experience (CX) and Digital Strategy at NetApp, a premier hybrid cloud data services and data management company headquartered in Sunnyvale, California. NetApp has ranked in the Fortune 500 annually since 2012. In his current role, Biren spearheads the ongoing transformation of NetApp's Customer Experience and the digitization of traditional operations by generating new business opportunities, revenue streams, and customer services through the adoption of new digital technologies. He oversees the company's ongoing CX and productivity improvements, which have resulted in significant savings in operating costs and a positive response from customers and partners. Biren is also currently leading several ongoing growth and business simplification initiatives that will continue to help NetApp win new customers and boost its industry leadership. Having been at NetApp for over 12 years now, Biren has ascended up the ladder in various positions. His strong track record of engineering and digital transformation expertise has spanned strategy to execution, including leading the company’s digital transformation efforts as Chief Transformation Officer and heading the tools engineering organization at NetApp, where he led corporate efforts aimed at improving customer experience and engineering productivity across the NetApp product portfolio. His expertise and accomplishments also include harnessing the power of machine learning and AI on product telemetry data, to better deliver predictive insights and actionable intelligence for NetApp customers, DevOps workflow automation, and product globalization. His contributions towards the development of NetApp’s Active IQ have led to its establishment as the digital data hub of the company. He has extensive experience and expertise in the fields of big data technologies, computer networks, and network storage systems. He holds two patents in the area of systems simulation. Biren holds a Bachelor of Science degree in Electrical Engineering from the National Institute of Technology, Warangal, India, and a Master of Science degree in Computer Science from Utah State University.