Bob Bastian, MSM

I’m a technology executive with a track record of leading global organizations of 5,000+ colleagues to drive digital transformation and deliver measurable business impact. My expertise spans AI, cloud, and data with experience in managing budgets exceeding $1.5B, retiring over 450 legacy applications, and achieving $60M+ in annual cost savings. At Prudential Financial, I am fortunate to lead global technology operations and strategic alignment for 90% of the Enterprise P&L. I guide C-suite leaders, global teams, and strategic partners, moving everyone toward a unified vision for the future. Pioneering our AI strategy and guidebook, I’ve embedded GenAI and various agentic agents into underwriting, service, and claims processes, and application development achieving ~35% productivity gains. Earlier in my career, I pioneered the use of Scaled Agile Framework at Prudential. What began as embedding the process into 70 teams eventually impacted 190+ after the implementation accelerated all aspects of daily operations. By hastening product delivery timelines, I enabled the 8-week design and launch of FlexGuard, an annuity product that currently generates $8B in annual sales. Throughout my career, my passion has involved confronting complex business challenges through a technical and leadership dimension, overhauling struggling business segments, and driving innovation. As a leader, I focus on creating clarity and explaining the reason behind every critical decision. In this way, I have been fortunate to build strong relationships, bring out the best in people, and work together to find the ideal solution. If you’re looking to connect, please feel free to reach out over LinkedIn.I AM KNOWN FOR:✓ Orchestrating a multi-year transformation of Service at Prudential, reimagining the entire digital customer experience and resulting in the lowest complaint rate on record. ✓ Uniting Service, Data, and Tech into a single cohesive operating model, driving +11 NPS, +12 EODB, and 16% cost reduction. ✓ Spearheading the transformation strategy for Japan-based businesses, addressing long-standing issues related to leadership, business operations, and customer relationships. ✓ Executing the technology separations for the Empower and Fortitude divestitures with zero service disruptions. CORE COMPETENCIES Enterprise Digital Transformation | AI & Data Strategy | Customer Experience | Cost Reduction | P&L Management | Board of Directors Engagement | Global Technology Strategy | Talent Development | Succession Planning | Mentoring | Turnarounds | M&A | Strategic Vision