Charu Jain

Charu Jain

Chief Digital/Innovation/Information Officer, Board Director

Alaska Airlines•Seattle, Washington, United States

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Experience38+ Years
LevelExecutive Management

Executive Overview

Change and transformation leader having successfully led large-scale transformations including multiple M&A efforts and delivered integrated, scalable technology solutions that enable fast-growth expansion, dramatic business efficiencies, and lasting improvements in market competitiveness, service delivery and customer satisfaction. • Proven track record of executing technology vision to maximize business effectiveness • Strive for optimal balance between strategic and tactical orientation • Extensive breadth and depth of experience across varied IT disciplines • Ability to build positive, genuine relationships with internal and external stakeholders • Experience building and leading high performance teams • Recognized for business/technology acumen, influential and collaborative style • Track record of innovation and delivering results

Career Timeline

Professional employment history
  • Sep 2024–Present· 2 yrs 1 mo
    • Member, Board of DirectorsCurrent
      Sep 2024–Present
  • 2017–Present· 9 yrs 9 mos
    • Senior Vice President, Merchandising and InnovationCurrent
      2020–Present
    • Vice President & Chief Information Officer
      2017–2020
  • Jun 2013–2017· 3 yrs 7 mos
    • Partner, Travel & Transportation, IBM Global Business Services
      Jun 2013–2017
  • 2013–May 2013· 4 mos
    • Technology Advisory Consulting
      2013–May 2013
    • Vice President – IT Client Delivery (Chief Development Officer)
      2012–2012
  • Sep 1997–2012· 14 yrs 4 mos
    • Sr. Managing Director - Technology Integration Leader
      2011–2012
    • Sr. Managing Director - Applications Development, Strategy & Planning
      Nov 2006–Dec 2010
    • Managing Director - Applications Development & Program Management
      Sep 2005–Nov 2006
    • Director - Infrastructure Engineering & Operations
      Sep 2004–Sep 2005
    • Sr. Manager - Database Administration and Asset Management
      2002–Sep 2004
    • Sr. Manager - Human Resource Technology
      Jun 2000–2002
    • Manager – ERP Applications Development
      Sep 1997–Jun 2000
  • Jul 1996–Sep 1997· 1 yr 2 mos
    • Program Manager, Information Technology
      Jul 1996–Sep 1997
  • 1992–1996· 4 yrs
    • Manager, Management Consulting Services
      1992–1996
  • 1988–1992· 4 yrs
    • Senior Programmer and Analyst
      1988–1992

Education

MBA

International Management

Lake Forest Graduate School of Management

BA

Economics

Lucknow University

Executive Relationship Map

Reports To
Charu Jain
Vice Chair & President
Chief Financial Officer
Chief Technology Officer
Chief Operating Officer

Executive Network Preview

BizKonnect has mapped this leadership network including reporting hierarchies, peer connections, and cross-functional relationships.

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Skills & Expertise

20 of 20 skills
Business IntelligenceSoftware DevelopmentLeadershipProject PlanningSaaSVendor ManagementManagementSDLCManagement ConsultingProgram ManagementSAPStrategySecurityCross-functional Team LeadershipOrganizational DevelopmentBusiness AlliancesProcess ImprovementIntegrationPricing StrategyIT Strategy