Charu Jain
Chief Digital/Innovation/Information Officer, Board Director
Alaska Airlines•Seattle, Washington, United States
View LinkedIn ProfileExecutive Overview
Change and transformation leader having successfully led large-scale transformations including multiple M&A efforts and delivered integrated, scalable technology solutions that enable fast-growth expansion, dramatic business efficiencies, and lasting improvements in market competitiveness, service delivery and customer satisfaction. • Proven track record of executing technology vision to maximize business effectiveness • Strive for optimal balance between strategic and tactical orientation • Extensive breadth and depth of experience across varied IT disciplines • Ability to build positive, genuine relationships with internal and external stakeholders • Experience building and leading high performance teams • Recognized for business/technology acumen, influential and collaborative style • Track record of innovation and delivering results
Career Timeline
- Upbound GroupCurrentSep 2024–Present· 2 yrs 1 mo
- Member, Board of DirectorsCurrentSep 2024–Present
- Alaska AirlinesCurrent2017–Present· 9 yrs 9 mos
- Senior Vice President, Merchandising and InnovationCurrent2020–Present
- Vice President & Chief Information Officer2017–2020
- Jun 2013–2017· 3 yrs 7 mos
- Partner, Travel & Transportation, IBM Global Business ServicesJun 2013–2017
- 2013–May 2013· 4 mos
- Technology Advisory Consulting2013–May 2013
- 2012–2012· 0 mos
- Vice President – IT Client Delivery (Chief Development Officer)2012–2012
- Sep 1997–2012· 14 yrs 4 mos
- Sr. Managing Director - Technology Integration Leader2011–2012
- Sr. Managing Director - Applications Development, Strategy & PlanningNov 2006–Dec 2010
- Managing Director - Applications Development & Program ManagementSep 2005–Nov 2006
- Director - Infrastructure Engineering & OperationsSep 2004–Sep 2005
- Sr. Manager - Database Administration and Asset Management2002–Sep 2004
- Sr. Manager - Human Resource TechnologyJun 2000–2002
- Manager – ERP Applications DevelopmentSep 1997–Jun 2000
- Jul 1996–Sep 1997· 1 yr 2 mos
- Program Manager, Information TechnologyJul 1996–Sep 1997
- 1992–1996· 4 yrs
- Manager, Management Consulting Services1992–1996
- 1988–1992· 4 yrs
- Senior Programmer and Analyst1988–1992
Education
MBA
International Management
Lake Forest Graduate School of ManagementBA
Economics
Lucknow University