Christina Callas
Chief Digital Officer | Outside Board Director
First Command Financial Services, Inc.•Chevy Chase, Maryland, United States
View LinkedIn ProfileExecutive Overview
I am a dynamic digital-retail leader with a proven track record of driving rapid, profitable growth for iconic omnichannel retailers. I drive growth and maximize operating performance in particularly difficult business environments such as new business launches, mergers and acquisitions and underperforming business units. I am a highly effective people manager and coach, able to build talent and propel the performance of large teams. Areas of expertise • Digital and Omnichannel Transformation and Strategy. Building digital capabilities. • P&L management. eCommerce management. Operations management. • Direct to Consumer (DTC) Marketing • Recruiting and developing top talent. High performance team management. • Online merchandising and content • Customer Engagement, Customer Journey and User Experience (UX). Most recently, I was the Chief Digital Officer at the Children’s Place responsible for leading the company’s marketing and loyalty programs, CRM, Private Label Credit Card (PLCC), social media and digital business. During my 6 years at HBC, I built the Department Store Group's online marketing and retail capabilities, driving a 50-fold increase in demand sales and growing an 8-member team to over 150 employees in 2 countries. I also spearheaded significant advancements in the company's digital technology infrastructure, user experience and omnichannel strategies. Prior to HBC, I developed the digital business for Aeropostale and more recently was COO & President of Lolly Wolly Doodle, an innovative start-up that manufactures and sells customized childrenswear. In addition to my retail career, I have ten years of experience managing multiple departments for Bank of America’s private wealth management group and an MBA from Columbia Business School. I am passionate about community service and have held board and volunteer positions supporting HIV Services, ESL Tutoring, Post-Incarceration Interview Prep and Special Needs Child Care.
Career Timeline
- Nov 2022–Present· 3 yrs 11 mos
- Board of Directors, First Command BankCurrentNov 2022–Present
- Total Wine & MoreCurrentJun 2019–Present· 7 yrs 4 mos
- Executive Vice President, Chief Digital OfficerCurrentJun 2019–Present
- 2018–Dec 2022· 4 yrs 11 mos
- Board of Directors2018–Dec 2022
- 2018–Feb 2021· 3 yrs 1 mo
- Board of Directors2018–Feb 2021
- 2016–2016· 0 mos
- Chief Digital Officer2016–2016
- Aug 2014–Jun 2019· 4 yrs 10 mos
- Omnichannel Retail. Digital Advisory. Growth Strategy.Aug 2014–Jun 2019
- 2014–2015· 1 yr
- President and Chief Operating Officer2014–2015
- 2008–2014· 6 yrs
- SVP, eCommerce & Digital Marketing2008–2014
- 2004–2007· 3 yrs
- Vice President, eCommerce2004–2007
- 2003–2005· 2 yrs
- MBA Candidate2003–2005
Education
MBA
Business Administration and Management, General
Columbia Business SchoolBA
Economics
Denison University