Executive Overview
Proven track record delivering profitable double-digit growth for SaaS, software, and business services companies. Built world class global leadership teams and successfully led: customer success, professional services, technical support, renewal sales, marketing, and operations teams in start-up and Fortune 50 businesses. Currently lead, as Okta's Chief Customer Officer: Customer Success, Technical Support, Professional Services, and Renewal Sales. Increased net retention rates to as high as 123% and gross renewal rates to as high as 96%. Previously, led Cisco's Global Customer Success team that increased renewal rates from 58% to 94% resulting in an additional $813M in profitable growth. Prior to Cisco, led global sales, marketing, and operations for a profitable multi-million dollar start-up business that delivered cloud based business services and enterprise software. MBA from the Kellogg School of Management, Northwestern University. Expertise: Revenue growth, P&L management, Team leadership, Customer Success, Sales & Marketing leadership, Cloud & Security Solutions, Software, Services delivery, Planning and execution, People development, Process design, Strategic planning.
Career Timeline
- OktaCurrentDec 2018–Present· 7 yrs 9 mos
- Chief Customer OfficerCurrentFeb 2024–Present
- Senior Vice President of Customer Success and GrowthDec 2018–Feb 2024
- Oct 2002–Nov 2018· 16 yrs 1 mo
- Head, Customer Success, GlobalOct 2002–Nov 2018
- Sep 1999–Oct 2002· 3 yrs 1 mo
- Vice President, Marketing and OperationsSep 1999–Oct 2002
- 1996–1999· 3 yrs
- Director, Marketing1996–1999
Education
MBA
Marketing, strategy, finance
Northwestern University - Kellogg School of Management
BS
Chemistry
University of Illinois Urbana-Champaign