Experience25+ Years
LevelCXO
Executive Overview
An accomplished commercial and strategic business leader with extensive experience in retail financial services during which she has built a strong track record of growing, scaling and transforming businesses. Gail is a proven change agent with a relentless customer-led innovation focus. An energetic and engaging leader, Gail has a passion for leadership and consistently builds and develops high performing leadership teams. Gail is an accomplished and versatile General Manager with broad retail banking experience through different business cycles.
Career Timeline
- Bank of IrelandCurrent2024–Present· 2 yrs 8 mos
- Chief Executive OfficerCurrent2024–Present
- Sep 2021–2024· 2 yrs 4 mos
- Chief Banking OfficerSep 2021–2024
- May 2015–May 2021· 6 yrs
- Managing Director, AffluentFeb 2020–May 2021
- Managing Director, Barclaycard UKDec 2018–Feb 2020
- Managing Director, Premier BankingSep 2016–Dec 2018
- Director, Premier InternationalMay 2015–Sep 2016
- Sep 2011–May 2015· 3 yrs 8 mos
- Head of Wealth Management Proposition - Santander UKMar 2014–May 2015
- Chief Marketing Officer - Santander Cards UK LtdSep 2011–Mar 2014
- Oct 2005–Sep 2011· 5 yrs 11 mos
- Head of Marketing & Partnerships - UK Commercial CardsMar 2011–Sep 2011
- Director, Product Strategy, NPD & Loyalty - UK Consumer CardsDec 2008–Mar 2011
- Director, Product Management - UK Consumer CardsOct 2007–Dec 2008
- Director, Business Development Leader - EMEA Global Network ServicesOct 2005–Oct 2007
- 2001–2005· 4 yrs
- Senior Manager, Marketing2001–2005
Education
1st class BSc (hons)
Management Science
University of Warwick - Warwick Business SchoolPost-graduate diploma
CIM | The Chartered Institute of MarketingExecutive Relationship Map
Reports To
Gail Goldie
Vice Chair & President
Chief Financial Officer
Chief Technology Officer
Chief Operating Officer
Skills & Expertise
CardsBusiness Relationship ManagementProduct ManagementCredit CardsAnalyticsRelationship ManagementProduct DevelopmentCRMLeadershipSegmentationMarketingManagementPaymentsProposition DevelopmentStrategyCustomer AcquisitionMobile PaymentsFinancial ServicesBusiness Development