Gene Franklin Sr.

Senior Vice President / National Service Delivery Manager / Technology Director / Sr. Process design Manager Executive Management / Strategic Planning / Call Center Strategy / Customer Service / Human Resources Sr. Management / Problem Management • Executive level positions managing Business Operations, Human Recourses, Information Technology, Operations, Call Centers, Project Management, Process Design, and Customer Service with broad strategic responsibilities for contributing to the company's overall goals and objectives. • Directing the delivery of nationwide health and welfare, work/life and performance management advice and counsel services (utilizing PeopleSoft), supporting Retail, Commercial and Small Business. • Extensive expertise in start-ups, implementation / deployment, consolidations, process re-engineering, mergers, acquisitions and conversions. • Large complex build project and vendor team management and leadership (Local, remote and abroad) • Large contract negotiation, maintenance, and outsource experience (IBM, ATT, People soft, Siebel) • Sr. Adjunct Professor – Graduate and Undergraduate course delivery in business, management and technology. • Chief Information Officer – • Nationwide Service Delivery Manager • Excellent communication and interpersonal skills.