Experience29+ Years
LevelCXO
Career Timeline
- AIGCurrentNov 2014–Present· 11 yrs 11 mos
- Chief Operating Officer, Global WarrantyCurrentFeb 2020–Present
- Vice President, OperationsJun 2017–Feb 2020
- GM - Service OperationsNov 2014–Jun 2017
- Aug 2010–Nov 2014· 4 yrs 3 mos
- Manager, IT Operations, Field ServiceAug 2010–Nov 2014
- 2008–Aug 2010· 2 yrs 7 mos
- GM - Service & OperationsOct 2009–Aug 2010
- Director - Service Operations2008–Oct 2009
- 1997–2008· 11 yrs
- Manager - CE and Water Service Operations2006–2008
- Manager Claims and Auditing - Consumer Home Service2003–2006
- Program Manager - Consumer Home Service2001–2003
- Black Belt - Marketing & Product Management1999–2001
- OMLP1997–1999
Education
MBA
Marketing/Operations
University of Pittsburgh Katz Graduate School of BusinessBSEE
Electrical Engineering
University of LouisvilleExecutive Relationship Map
Reports To
Greg Leonberger
Vice Chair & President
Chief Financial Officer
Chief Technology Officer
Chief Operating Officer
Skills & Expertise
Change ManagementProduct ManagementTeam LeadershipOperational ExcellenceLeadershipSix SigmaLean ManufacturingVendor ManagementManagementTeam BuildingDMAICProgram ManagementStrategic PlanningCross-functional Team LeadershipTrainingProcess ImprovementCustomer SatisfactionCall CenterOperations Management