Jacqui Iorio Hiss

Accomplished Executive Director of Guest Experience with a demonstrated history of success in the sports industry. Adept at managing and executing departmental and Season Ticket Holder (STH) strategies, leading to significant revenue generation. Skilled in building and leading high-performing teams, fostering an environment of openness, engagement, and impeccable work ethic. Proven expertise in optimizing department operations and performance through structured account management and training & development. Recognized for implementing innovative tactics and strategies that drive retention, increased sales, and high client satisfaction. A purposeful & strategic leader who has successfully led cross-departmental committees and implemented new technologies to exceed renewal goals and boost revenue growth. Recipient of the prestigious NBA's Pete Winemiller Guest Experience Innovation Award, reflecting a commitment to innovation and excellence in guest experience, as well as recipient of WISE Chicago’s Women of Inspiration Award, exemplifying the spirit of the WISE mission and are making a positive impact on the business of sports while serving as positive role models and mentors for other women.