Jacqui Canney

As Chief People and AI Enablement Officer at ServiceNow, I’m focused on something simple and powerful: putting people at the center of transformation. AI isn’t just reshaping how we work, it’s changing how we grow, lead, and connect. Our team is working across the entire ServiceNow ecosystem of partners, customers and employees to ensure people feel confident using AI and empowered to shape what’s next. That includes launching ServiceNow University with a bold goal: help three million learners build skills that matter. Holding this dual role is a unique privilege. My team and I just don’t enable our communities to learn and grow with AI, but we focus on how to embed AI across the entire employee experience as a way to unlock capacity, creativity, and define the workforce of the future. I’ve always believed that the people strategy is the business strategy. And I’ve seen the impact of that belief through moments of enormous change—from Accenture’s early growth, to Walmart’s workforce investments, to WPP’s global response to COVID. Every step reinforced that when we lead with purpose and stay close to our people, we build something better.